This was the a very frustrating experience for us. We got an email that we could check in early so we headed over only to find out the lock would not work at all. We called your customer service number and was on the phone with her for 15 mins trying to open the door. She assured us that it would open at the 4 pm regular check in. We came back to drop off some things and go to the reservation for dinner. The door would still not open. This was the 2nd time we called the support line. We were on the phone with her for a long time trying different codes and looking for a non existent key box. She said she would contact the local manager and send him over. After waiting for over 20 mins we called for a 3rd time to check on how long we would be waiting. We found out that the 2nd operator did not contact the local manager directly but sent an email. After telling this new operator to call the local management and to give us an estimated time of arrival. We were then told that is not information to be given out. We asked several time to give the local person our number to call us directly. At this point we had to cancel our reservations for dinner. The local manager showed up at 5:20 pm an hour after we should have gotten into our cabin and 4 hours after the early check-in text. Turns out the text had the wrong code. We had to call local manager again because the lock/code was bad. The water is sulfur so it smells like farts. Not much good in this cabin.