We tried to modify our booking. Vacasa told me to file a travel insurance claim, which was nonsense, I was within the modification window. Communication with them was "canned" and felt like a bot. In the end, they claim I never "confirmed" the change even though I requested it twice. I paid for time that the condo sat empty, and Vacasa could not have cared less. I will never book with Vacasa again.The place was amazing, but when you are renting a vacation property, the property manager is part of the experience.
The location of this property was excellent. The unit was stocked with necessities such as dishwasher and washing machine pods. The kitchen had plenty of pots and pans, dishes and dinnerware for our party of eight. The only thing that was missing were beach umbrellas and a few beach chairs. There was one beach umbrella but the bottom piece was missing. All in all this is a fabulous place to spend your Kauai vacation.
Honestly it was terrible. When you walk in it smells like old people. They said there was AC but it was just fans. The place was very dirty with rings around all the sinks showing just how little it was cleaned. Our sheets still had hair and dirt from other renters so we took them off to wash them and they didnt have any detergent. So we bought and wasted our own detergent to wash their sheets. One of the beds was also slanted which made it terribly uncomfortable to sleep on; they had to sleep sideways just to be able to tolerate it. We reached out about the cleanliness concerns and they told us theyâd reach back out and possibly get a team out to clean it but it was basically crickets. Would not stay here again. Empty promises to fix our problems but nothing was done
Our family stayed here with my partner and our kids and my mother and there was lots of room for everyone. The place was perfectly clean, great location in Princeville, a very well-stocked kitchen, and even had some treats waiting for us upon arrival which was a great touch. Some reviews had mentioned the lack of A/C, which we noted right away coming from an air conditioned unit on Oahu, but once we got the fans going, it was perfectly comfortable, even on the hottest days and nights.
I would highly recommend this house!!
Mahalo
We really enjoyed our time at the condo. It was well equipped for our family (4 adults 2 children) and there was plenty of beach gear and towels. The location was good however it was a bit of a hike downhill on a muddy trail the closest beach so we only went once and ended up driving to other nearby beaches instead. There is a great playground and park within walking distance though and just beyond that is the mall and grocery store. The pool area is great and the kids loved the beanbag toss and ping pong. Our only complaint was that there wasn't a hot tub and that would likely stop us from booking here again, but if you don't mind that it's a great place to stay!
The property was exactly as described we had everything we needed to have a lovely stay. Although I disagree that the deep cleaning should be done more than twice a year as in every time someone stays. It doesnât take much effort to dust sans.
Property was good the only issue was there were times when no parking was available and no instructions on where to park when that happened. Understand that central air is not common but would have thought air units would be available in rooms.
The place was clean and enough room for all 8 of us. The location is perfect and everything you need is close by. Beach towels were provided but it would have been nice to have some additional beach supplies such as a couple chairs and umbrella, but I understand these things are not standard (and can be rented). The pool at the complex was cloudy the entire stay, and was closed for maintenance at one point. This happens and is typically transient, but it was disappointing that we couldnât really use it.