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Hotel Del Portal, Puebla

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Del Portal, Puebla

Lunch and dinner served
A historic building with a red facade and arched windows, featuring a ground-level cafe and outdoor seating area.
Reception
Banquet hall
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, El Parian Market
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a lamp, a mirror, and a window.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a lamp, a mirror, and a window.

Standard Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 12 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a mirror, and a cross on the wall.

Family Room

8.8 out of 10
Excellent
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.8 out of 10
Excellent
(10 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Del Portal, Puebla

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and free toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Del Portal, Puebla, you're just a quick walk from Zócalo de Puebla. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy a bite to eat at LA NOGADA, a family restaurant that serves Mexican cuisine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Zócalo de Puebla and Puebla Cathedral
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Del Portal, Puebla.

This Colonial Puebla hotel is smoke free.

LA NOGADA – This family restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 150 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Del Portal, Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 150 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Hotel Del Portal, Puebla Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 57 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little Hotel in Downtown Puebla. Walking distance to shops, restaurants, banks and chirches
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place to stay
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect location to main historical buildings and nightlife
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities
Location It's great
Stayed 1 night in Dec 2025
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and pitch perfect location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good close to everything
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Aidee Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Staff was friendly, room was clean and surprisingly quiet for being next to downtown and having a restaurant downstairs. The bed was comfy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Eraclio

Liked: Cleanliness
Staff very nice and friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by, easy to walk to El Parian . Staff from hotel was great also their costumer service always great!! Very attentiveness
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s a Nice Hotel in the downtown very nice place
Stayed 1 night in Aug 2025
Verified

8/10 Good

RODNEY

Room was clean and staff friendly. Complementary bottled water too! Great location at the corner of the zocalo.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Staff were friendly and super helpful.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Nohemi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is amazingly pretty and very affordable
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Ignacio

Disliked: Cleanliness, amenities, property conditions & facilities
Very old place, cracks on the wall, old towels Very very dirty poor running water very bad experience never again
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Norman

Liked: Cleanliness
Really good location. Small dingy room with tiny windows at floor level. A nice view if you lay on the floor. I booked a room with a balcony, or so I thought. Shame on me for not complaining and getting it changed. Location perfect to explore the historical area.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Edgar joshue

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Acogedor
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Disliked: Amenities
Room wasn’t great on the street but very loud
Stayed 1 night in Feb 2026
Verified

8/10 Good

Pieter

Liked: Cleanliness, property conditions & facilities
It was a great service to drop off car and they valet parked it.
Stayed 1 night in Oct 2025