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Hotel Diana

3.5 star property

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Photo gallery for Hotel Diana

Terrace/patio
Standard Room, 1 Queen Bed | Bathroom | Free toiletries, hair dryer, towels, soap
Double Room, 2 Queen Beds | Premium bedding, down duvets, in-room safe, blackout curtains
Exterior
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Parking included
  • Room service
  • Laundry

Explore the area

View in a map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪15 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down duvets, in-room safe, blackout curtains

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down duvets, in-room safe, blackout curtains

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Premium bedding, down duvets, in-room safe, blackout curtains

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down duvets, in-room safe, blackout curtains

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, down duvets, in-room safe, blackout curtains

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Hotel Diana

Hotel with a full-service spa, a quick walk to Zócalo de Puebla
This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Other amenities include a snack bar/deli, massage/treatment rooms and laundry facilities.
Hotel Diana offers 27 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with cable channels and Netflix.

This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Diana. During your stay, you're just a quick walk from Zócalo de Puebla. Features include free WiFi in public areas, free valet parking and a free manager's reception.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with Thai massages at the spa
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Just a 5-minute walk from Palafoxiana Library and 5 minutes on foot from Zócalo de Puebla
Hotel Diana offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Hotel Diana. Free self parking and valet parking are available.

This 3.5-star Puebla hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hotel Diana has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Diana

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 60.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 408 out of 621 reviews
Rating 8 - Good. 145 out of 621 reviews
Rating 6 - Okay. 31 out of 621 reviews
Rating 4 - Poor. 21 out of 621 reviews
Rating 2 - Terrible. 16 out of 621 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Marly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back.
Stayed 16 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to central Puebla. Very walkable. Seemed safe at all hours. Relatively quiet. There was what I think was a kitchen exhaust fan that can be heard throughout the building. Bothersome if resting during the day but it is turned off around 10-10:30pm; starts up around 7:30am. Also in early morning there are loud banging noises…thuds…like someone moving boxes or supplies. I get up early…not a problem but thought it odd every morning. Bed was super comfortable. Adequate plugs for charging phone and other devices. Everything worked in room except one bedside lamp…burned out bulb? Wifi good but TV was spotty. Kept freezing up and I never could get my YouTube channels in English. Translated them to Spanish; I think thatʻs a fault of the system they use - TotalPlay. I gave up and watched everything on my phone. I did eat breakfast at the hotel three mornings. Food and service were generally good. Yet somehow with different Sunday crew rules changed a bit with the special and what was or wasnʻt included. Sunday service was slower...less attentive waiter. Would stay again given price and location.
Stayed 5 nights in Jun 2025

2/10 Terrible

Elvia

Stayed 2 nights in Jun 2025

10/10 Excellent

JESUS ARMANDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación y excelente servicio
Stayed 1 night in Jun 2025

10/10 Excellent

Gloria

Stayed 1 night in Jun 2025

10/10 Excellent

Erik

Stayed 2 nights in Jun 2025

6/10 Okay

Cynthia

Stayed 1 night in Jun 2025

8/10 Good

Andrés

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 1 night in May 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Erik paul, San antonio

Liked: Cleanliness, property conditions & facilities
Clean. Attentive staff. Good location. Relatively quiet. Nice rooftop bar. Good breakfast. Comfy beds. Modern design furnishings.
Stayed 4 nights in May 2025

10/10 Excellent

Maclovio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

CLAUDIA, smyrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel. Económico, limpio .. moderno buena ubicación y muy amables
Stayed 1 night in May 2025

8/10 Good

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great for its price and location, staff could be a little nicer. Room doors are not too sound proof, at least on ground floor, there was noise from outside. Overall, however, it was a good stay.
Stayed 1 night in Apr 2025

6/10 Okay

J Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok, just no much furniture, neither a fridge. Feels the room empty
Stayed 3 nights in Apr 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, the location was very convenient and walkable. Staff was very attentive and courteous. The bathroom is a little small but not a deal breaker. Had AC problems in one of the rooms, was provided with a small fan to help some, disappointed that were not offered some kind of credit or at least a free breakfast to make up for the inconvenience.
Stayed 1 night in Apr 2025

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s second or third time’s me I stay here, all staff really friendly
Stayed 4 nights in Mar 2025

10/10 Excellent

Emily R, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a great location in the center of Puebla
Stayed 1 night in Mar 2025

10/10 Excellent

Cesar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Bounsong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, blocks from downtown., good bed, great staff, valet parking excellent.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service
Great staff premises are clean and cozy.
Stayed 1 night in Nov 2024

10/10 Excellent

Rafael, Hewitt

Clean room
Stayed 1 night in Sep 2024

10/10 Excellent

Veysel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff, worth it!
Stayed 1 night in Oct 2024

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024