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Hotel Santa Cruz Punta Zicatela

2.0 star property

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Photo gallery for Hotel Santa Cruz Punta Zicatela

Terrace/patio
32-inch flat-screen TV with digital channels, TV
32-inch flat-screen TV with digital channels, TV
Reception
Economy Room | Free WiFi, bed sheets

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Alejandro Cárdenas 620, Brisas y Maldonado, Puerto Escondido, Oax., 70934
  • Place, Zicatela Beach
    ‪3 min walk‬
  • Place, Zicatela Market
    ‪15 min walk‬
  • Place, Punta Zicatela
    ‪5 min drive‬
  • Airport, Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪18 min drive‬

Room options

View all photos for Economy Room

Economy Room | Free WiFi, bed sheets

Economy Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room

Free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Santa Cruz Punta Zicatela

This smoke-free hotel features an outdoor pool, concierge services and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and ATM/banking services.
Hotel Santa Cruz Punta Zicatela offers 12 accommodations with air conditioning. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Santa Cruz Punta Zicatela , you're just a quick walk from Zicatela Beach. Features include free WiFi in public areas, plus an outdoor pool and concierge services.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • Just a 4-minute walk from Zicatela Beach and 5 minutes by car from Punta Zicatela
Hotel Santa Cruz Punta Zicatela offers its guests an outdoor pool, tour/ticket assistance, and concierge services. WiFi is free in public spaces.

This Puerto Escondido hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
Property Registration Number HSC2211185L0

We should mention

  • Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Santa Cruz Punta Zicatela
Hotel Santa Cruz Punta Zicatela
Hotel Santa Cruz Punta Zicatela Hotel
Hotel Santa Cruz Punta Zicatela Puerto Escondido
Hotel Santa Cruz Punta Zicatela Hotel Puerto Escondido

Hotel Santa Cruz Punta Zicatela Reviews

Reviews

6.0
Rating 10 - Excellent. 9 out of 46 reviews
Rating 8 - Good. 8 out of 46 reviews
Rating 6 - Okay. 14 out of 46 reviews
Rating 4 - Poor. 4 out of 46 reviews
Rating 2 - Terrible. 11 out of 46 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Victor Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Pesimo, si pueden evitenlo
Stayed 3 nights in Feb 2025

2/10 Terrible

marina

How to start!! I wanted to take a hotel to take a break from traveling in an rv thought the panamerican, have a hot shower, some wifi to watch a movie and jump in a pool. The wifi didnt work inside or outside the room, the pool was disgustingly dirty with hair and oil, the outdoor shower wasn’t working either. The bathroom flooded so the floor was wet at all times. The hot shower didn’t work at all. The sink was on the toilet so it was gross to wash your teeth lining on the toilet and nowhere to put your toothbrush but there. the curtains where transparent so every light at night was in my face. The sheets were stain with dirt and blood. The bed cover was so thin that i was cold and i ask for one more cover and they didn’t want to give me extra. The stairs were always wet and dirty. The staff was not friendly or nice or helpful, grumpy faces at all times. When i see a four star hotel i expected much more. I would like my money back. DONT FALL ON THIS SCAM HOTEL!!!
Stayed 2 nights in Jul 2024

8/10 Good

RODRIGO RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, great staff, hotel was clean, near the beach, everything was great except for the fact that one night I woke up at 3 am and there was a couple making out and being loud, I couldn’t see much but that in particularly bother me, because they where in a public area.
Stayed 4 nights in Jul 2023

8/10 Good

Heberto

Travelled with group
Liked: Staff & service, property conditions & facilities
This hotel is within ghost spots : dining , bars and beaches. Pleasant staying there!!!
Stayed 2 nights in May 2023

4/10 Poor

edna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

HUGO

Travelled with family
Liked: Cleanliness, staff & service
Está muy bien ubicada, en la zona de Punta Zicatela. Solo que la habitación que me dieron, el baño estaba muy pequeño. El aire acondicionado muy bien !!!
Stayed 1 night in Apr 2025

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones en muy buen estado Solo la alberca que está un poco sucia pero lo demás muy bien
Stayed 3 nights in Jan 2025

2/10 Terrible

Valeria

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dieron otra habitación que no era, pedi en planta baja por mi abuelita y me dieron habitación 4 planta baja y al hacer chekin me la cambiaron a una en el segundo nivel, y mi abuelita tuvo que subir muchos escalones y dije que no la quería y el joven muy grosero me dijo que ni modo que era esa o me regresaba mi dinero y me llevara a mi abuelita de 85 años a otro hotel, eran la 2:00am
Stayed 1 night in Jan 2025

2/10 Terrible

cecilia

Stayed 4 nights in Jan 2025

6/10 Okay

Libertad

Disliked: Staff & service, property conditions & facilities
Es pequeño lo necesario para pasar la noche solo que hay mucho ruido externo
Stayed 1 night in Dec 2024

8/10 Good

RICARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Agradable la estancia, cuenta con todos los servicios, efectivamente el internet es malo intermitente y la alberca sin aseo por lo mismo no la utilicé, pero la ubicación excelente para pasarla bien en Punta Zicatela caminando por estar en la calle principal de esa zona, si vas con amigos muy buen lugar, limpio, aire acondicionado helado, estacionamiento en calle pero suele ser una zona tranquila, hay tienditas al lado, fue suficiente para descansar, el baño no es tan privado por ser una habitación pequeña pero en general la habitación buena.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eduardo

Stayed 1 night in Nov 2024

6/10 Okay

Diana Paola

Liked: Cleanliness, staff & service
El flujo del gu intermitente sin aviso y se le tenía que pedir a la recepciónista prender la bomba, deberían avisar antes o poner un horario y que en más de una ocasión la prendían y apagaban el agua sin avisar.
Stayed 3 nights in Oct 2024

6/10 Okay

Miguel

Travelled with group
El hotel bien ubicado, cerca de la playa y lugares en donde comer o beber algo para pasar un momento agradable. El personal muy amable. El agua de la alberca un tanto sucia que no se antojaba meterse.
Stayed 7 nights in Sep 2024

6/10 Okay

Israel, Querétaro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Creo que deben d exponer énfasis en servicios y la limpieza profunda. Sábanas manchadas
Stayed 2 nights in Sep 2024

2/10 Terrible

Oscar z

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Precio-calidad sucked Quite disgusting
Stayed 1 night in Sep 2024

4/10 Poor

Gustavo Eduardo Franco

Disliked: Property conditions & facilities
Xxxx
Stayed 4 nights in Jul 2024

10/10 Excellent

Sallely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar económico para hospedarse
Stayed 3 nights in Dec 2023

8/10 Good

Karla

Stayed 2 nights in May 2024

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

LUIS

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Gracias

Servicio impersonal, detalles en el interior lo hicieron incómodo
Stayed 2 nights in Apr 2024

6/10 Okay

Thania

Liked: Cleanliness, staff & service, amenities
Desde que se aperturo me quedo en el hotel por razones de trabajo. Al inicio todo bien, despues en cada visita fue decayendo. El concepto es bueno, pero no le dan el mantenimiento adecuado. En esta ocasion tardo demasiado en salir el agua caliente (o no salio) y eso provoca desperdiciar bastante agua, basandose que tiene un concepto ecologico por su baño y sus amenidades. El agua de la alberca se notaba turbia. Espero que puedan cuidar esos detalles, para que vuelva a ser el hotel de un inicio.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente estancia y lugar, la gen te muy a amable
Stayed 6 nights in Jan 2024

2/10 Terrible

Jose Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La tv de la habitación no sirvio para nada y eso q llegaron los del hotel a segun componerla y nunca quedo al final dijeeo q asi quedaria sin tv q asi m quedara y ni modos sin tv por eel resto de la tarde.
Stayed 1 night in Jan 2024