First of all..the location and location was safe...so it was perfect..except for the issues we had. I try contacting our support team by phone and Email..no response. The issues were upsetting to my family. Issues no workings microwave, hottub, oven and on our last morning ran out of cooking gas. To make breakfast...This location has had these issues before in 2023 reviews. I would think that they would have been resolved by now. Ni modo verdad..
We surprised my brother in law for his birthday ant the pace was amazing we could just walk to the water and enjoy the ocean. Beautiful house and amazing view
We had a great time. The beds are very comfortable. The views were great.
We would definitely recommend this house.
The only problem was the 1/2 bath toilet was plugged after the 1st use.
Everything was great from start to finish. The home was beautiful just as the first time we stayed here. Plenty of space for everyone to have their own spaces and privacy. We'll definitely stay again.
Overall our stay was good. The house was clean, it came with equipment for activities like kayaking, paddle boarding, corn hole and board games. The jacuzzi didnât work. During our stay the tide was very low making it a long walk to reach the water but while you adventure to the beach you do get to see many sea creatures. The check in process was fairly easy although itâs not on site it was easy to locate about 15 minute drive from the house.
the house is lovely, right on the beach. very comfortable. clean water. well taken care of and clean. The only negative is that the "hot tub" is at best a "warm tub." While that was not ideal it was a minor detail compared to the overall quality of the house and location.
Great modern house well furnished. The tide moves 1.2 miles out from the house during the afternoon, if you like to explore tide pools this is a great location. Hot tube takes a few hours to get up to temp but is nice and great sunset veiws. Overall very nice house.
The house was very comfortable. Beach beautiful. The complex is very isolated so if you are looking for nightlife, not the place. Spa dis not work which was very disappointing. The restaurant for the compound had amazing food but is only open Tuesday - Sunday.
Where do we start. We had to drive into the city for a check-in process that couldnât have been done over the phone or ahead of time. Big waste of time. Then we had another check-in at the location itself in order to get a parking pass that didnât need to be used anywhere since the car was parked in the garage. Over an hour wasted.
When we arrived at the property, the garage smelled like sewage. We only found out later that the toiled upstairs was clogged and had feces coming out of it and was directly over the garage - that explained the smell. Once we entered, we were greeted by the most amazing view and property we have been to in a long time. You truly get what you pay for - a beachfront property with gorgeous amenities. That said, we got unpacked and headed to the hot tub; a hot tub I explicitly asked about before booking the property to ensure it worked properly. Once we got in and tuned it on, it worked for less than 5 minutes and then turned off. We called 3 times until a maintenance rep was sent out. He came to the property and clearly had no clue what he was doing. He right away got on the phone with his manager and said he had no idea what to do. Why even send someone in the first place that doesnât have a clue about pool equipment? We called back and requested a proper technician to come out and fix the tub since it was something that we booked the property for in the first place. The property management company (Casago) indicated that they will send someone out and if we donât hear from anyone within the hour that they will call back. We never heard from them for the rest of the trip and in fact, we sent them multiple messages with no response. We also called about a non functional oven as well as lights not working in the upstairs bathroom. No one responded.
At the end of our trip I called the company again to complain and give them the list of issues and the rep (Christian) indicated they will call me today and let me know about a partial refund due to the issues. No one ever called us and we never heard from them again.
Such an absolutely amazing property but for the large amounts of money we paid for and the non functionality of multiple amenities and a clogged toilet that made us gag in the garage and upstairs for most of the tripâŠjust ruined the entire experience. Casago absolutely dropped the ball on this experience and I hope you do right by the customer and apologize and refund a portion of what we paid for.
We had a good time at this beatiful property.the community is away from the crowd and safe. It is still under construction around the neighborhood but so far very quite and private ill recommend it for family Gathering
My family and I had the best time here! We loved the privacy of the beach and felt like we had it all to ourselves. We made wonderful memories. We love this house! You can tell the owner does too. They have thought of everything! The only bad part was having to leave!
House is top notch, quite place and beach is clean. We think patio need a bit more clean, you can see spider webs, and we had small problem with the pictures the hook failed, but they fixed these next morning. I will definitely stay again in this place
The house was outstanding as was the beach. Our only complaint was the tide, (not the fault of the homeowner). We could only swim in the ocean after 3pm because of low tide.
This house is by far the most well-stocked house I have ever rented. They were so considerate. Everything provided was top notch not âdollar-storeâ items that many rentals provide. This house made you feel like you were living in your own home. I will 100% rent here again. House was super clean and located right on the beach.
The house was beautiful and clean, it really is how it looks on photos, the house already comes with paddle boards and kayaks as well as lawn chairs and even snorkeling gear for us to use. When we first arrived the fridge was not working properly and they quickly sent someone to reset it. The only thing I wish was cleaner was the jacuzzi, when we arrived there were alot of sea shells and sand in the jacuzzi and I asked if someone could come clean it but no one ever show up for that.
The place is even more gorgeous in person. It easy fit 10 people and the sunset views from both balconies were unforgettable. The quality of kitchen items, furniture, and amenities surprised everyone as they were not your typical rental type. Kayaks, paddleboards, corn hole, and games provided were all awesome. Worth noting that the water retreats quite a ways a way from the house during low tide, so make sure to get in your beach fun in during high tide.
Only things that were not made clear in the listing is that you have to drive into the city to the Casago office to check in and get the door code. Not a big deal but we had to call VRBO as no one with the listing ever contacted me regarding this before our stay. Still 5/5 stay, would definitely come back!