My husband and I have come to the Eloisa for many years. My hubby is handicapped and loves to watch everything going on at the park from the balcony. Those suites were not available to us on check in Nov. 01, but maybe by Nov 4. So I booked a second week. Lilli said then nothing avail at the front for us until 10th. Then I cancelled the second week. Lilli was not helpful or kind to my husbands condition. The suite we had just had a view of a wall and everyone walking downstairs had a full view into our suite so we had to sit in the dark with the shades closed. The suite was not clean, there was garbage from previous guests left in the cushions of the sofa, no light bulb in the fridge, the shower track was black, the cushions of the sofa were all stained. I left my coffee cup for a few minutes on the table and when I returned it was covered in ants. It was most disappointing experience.