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Krystal Vallarta

3.5 star property

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Photo gallery for Krystal Vallarta

In-room safe, laptop workspace, blackout curtains, iron/ironing board
Property entrance
In-room safe, laptop workspace, blackout curtains, iron/ironing board
Deluxe Room, Sea View | View from room
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Avenida Francisco Medina Ascencion S\/N, Puerto Vallarta, JAL, 48300, México, Puerto Vallarta, JAL, 48300
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, Puerto Mágico
    ‪3 min walk‬
  • Place, Cruise Ship Terminal
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Garden View

7.8 out of 10
Good
(27 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, Sea View

7.0 out of 10
Good
(18 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Double Room Deluxe with Mountain View

  • 40 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Double Room Deluxe with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Standard Room, Ocean View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room Standard with Garden View

  • 40 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room Standard with Sea View

  • 40 sq m
  • Sleeps 2

View all photos for Room Deluxe with Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room Deluxe with Mountain View

  • 40 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room Deluxe with Sea View

  • 40 sq m
  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(33 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

7.2 out of 10
Good
(9 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

7.4 out of 10
Good
(25 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, Resort View

  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Double Room Standard with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Double Room Standard with Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Double Room Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4

Similar properties

On the beach
Krystal Vallarta - All Inclusive
  • Pool
  • All-inclusive
  • Water slide
  • Free Wi-Fi
3.4 out of 5, 907 reviews
The price is CHF 161
includes taxes & fees
11 Mar - 12 Mar
Krystal Vallarta - All Inclusive

About this property

Krystal Vallarta

At Krystal Vallarta, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the hotel's 3 restaurants.
Krystal Vallarta offers 388 accommodations with a safe and complimentary bottles of water. 42-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Krystal Vallarta, you're just a quick walk from Cruise Ship Terminal. Features include free WiFi in public areas, plus 3 outdoor pools and 3 restaurants.
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a beach bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a playground
  • Steps from Bay of Banderas and 9 minutes on foot from Cruise Ship Terminal
Some rates at Krystal Vallarta are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Krystal Vallarta for summer fun including 3 outdoor swimming pools, a complimentary children's club and a playground.

There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This 3.5-star Puerto Vallarta hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Krystal Vallarta has 3 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 450 to 450 for adults and MXN 250 to 250 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Vallarta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 450 to 450 for adults and MXN 250 to 250 for children
  • Self-parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 340 out of 1023 reviews
Rating 8 - Good. 235 out of 1023 reviews
Rating 6 - Okay. 191 out of 1023 reviews
Rating 4 - Poor. 126 out of 1023 reviews
Rating 2 - Terrible. 131 out of 1023 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Alejandra, Ducor

Stayed 2 nights in Dec 2025

10/10 Excellent

christian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and a very good location
Stayed 2 nights in Nov 2025

10/10 Excellent

Heinrich

Stayed 1 night in Nov 2025

6/10 Okay

Aileen

Stayed 10 nights in Nov 2025

10/10 Excellent

Janice

Stayed 1 night in Nov 2025

10/10 Excellent

Fanor A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but noosybdue to construction.
Stayed 5 nights in Nov 2025

2/10 Terrible

HUY

Disliked: Cleanliness, staff & service, amenities
Super loud hotel, they play music until midnight so good luck getting any sleep, unhelpful staff
Stayed 3 nights in Nov 2025

10/10 Excellent

christian

Travelled with family and small children
Liked: Cleanliness, amenities
Clean room and exelent customer service
Stayed 6 nights in Nov 2025

10/10 Excellent

EZEQUIEL

Business traveller
Liked: Cleanliness, staff & service, amenities
supeer
Stayed 1 night in Nov 2025

10/10 Excellent

Hilary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stay here every year. It never disappoints. The rooms are clean, the staff is friendly, and breakfast is very nice.
Stayed 3 nights in Nov 2025

8/10 Good

Edgar

Stayed 2 nights in Nov 2025

8/10 Good

olga

Liked: Cleanliness
Good hotel except the cooks take long to send you the food if you are going to pay almost lost my fly but the food was good
Stayed 1 night in Nov 2025

6/10 Okay

Sergio

Travelled with partner
Liked: Cleanliness
The room was clean, the staff was great. The bigger pool was closed and too many children in the pool area. So if you’re traveling as a couple I wouldn’t recommend, they were in the gym and running down the halls. (Not the hotels fault). Super noisy with construction, people so not as peaceful as would have wanted.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christianne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amenities in the room were more than expected. Bathroom is very nice and spacious. Ocean view was as expected. Nice to have a balcony to enjoy the sunset.
Stayed 1 night in Nov 2025

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was not very welcoming or courteous. They gave us a room with double beds when we reserved a room with a king size bed. When we asked to be moved to a room with a king size bed like we had reserved, in a very unapologetic way they said they didnt have one available, that what we got was all they had available and they could move us to a new room the next day. We were only there for 2 days. I didn't want to unpack one day in one room and move to a new room the next. Also the hotel is under construction and had one small pool for everyone. The pool was so full and no where to even sit by the pool. The whole place needs to be renovated. Unpleasant stay for many reasons.we will not be going back.
Stayed 2 nights in Nov 2025

10/10 Excellent

Veronikah

Stayed 1 night in Nov 2025

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All staff were so courteous and helpful.
Stayed 5 nights in Nov 2025

6/10 Okay

Mingyue

Stayed 2 nights in Oct 2025

8/10 Good

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

6/10 Okay

Jose Rivera

Disliked: Amenities
Primero front office se tarde 30 minutes en Darnos el cuarto y en el closet avia mold les avise y nada isieron tuvimos respirando mold 11 dias yo no me siento bien voy a ir con el doctor les dije 3 veses no limpiaron y tambien no validaron las comidas ni las bevidas nunca vuelvo a estar en ese hotel la alverca era un cochinero tenia demasiada jente nunca no metimos estaba muy susia
Stayed 11 nights in Oct 2025

8/10 Good

jesenia

Travelled with family and small children
Liked: Cleanliness, amenities
We liked the clean room and view and the staff were friendly.
view from our room from floor 11
Stayed 2 nights in Oct 2025

2/10 Terrible

esmeralda, moreno valley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water! They don’t answer their phones if needed! They say they have three pools they only have one crowded small pool!
Stayed 1 night in Oct 2025

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! So close to the beach and had an amazing view if you chose the sea view room, the staff are all so kind and greet you every time they even walk by you! Will definitely be staying here again.
Sea view room
Stayed 2 nights in Oct 2025

2/10 Terrible

Jamie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We visited August of this yr (2025). The outside of the hotel looks old. The front desk staff speaks very little English & not that friendly imo. They also will bug you about attending a “presentation” to convince you to spend more money I’m guessing on a timeshare. The grounds are Old! They have these bungalows on The property that look like could be a cute secluded get away but they look old as well. Our room was in a separate building from the entry of the hotel .. you have to walk outside & down a bumpy path so if you have nice luggage keep it at home! This building was weird .. it was just really empty & not inviting like it was once a nice environment but now just forgotten. Our room reminded me of being back home at one of our beach getaways. Very underwhelming. We had a balcony view of building tops & the street. Fine bc we didn’t pay for an ocean view. Our sink had a leak that if you didn’t turn the handle just right it would leak from base of the faucet. Safe did not work but someone FINALLY came to fix it. The phone never worked & never was fixed. Their buffet food was subpar & expensive. They kept the desserts open so flies were all over them & there was a weird smell in the dinning area. Glad we didn’t pay for the food to be included bc one day it was closed the entire day for construction. The ocean view from the beach was beautiful but their pool is small & not conducive for the amount of people who stay there so it was crowded. Stay at their sister property!
Stayed 3 nights in Aug 2025

4/10 Poor

esmeralda, moreno valley

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bad experience no hot water to shower! They say they have 3 pools and they only had one functioning and very dirty! I will never stay here again!
Stayed 1 night in Oct 2025

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