Las fotos no son reales la habitaciĂłn si pero el resto no , la alberca no es mĂĄs que una de las portĂĄtiles de acrĂlico y estĂĄ muy sucia , estĂĄ al pie de carretera el acceso al hotel estĂĄ hasta Peligroso porque no cuenta con rampa para acceder es tierra y es gascosa dificulta el entrar y salir de ahĂ a los autos porque derrapan , demasiado ruido por vecinos que tiene llenos de gallos hasta parece que estĂĄ en un ranchito , no ponen botellas de agua , la playa estĂĄ como a 3 kms caminando ,
When we arrived the front desk was unattended when someone finally came out they rushed us off no customer service. When we got to our room we noticed there was no hot water we went back to the front desk and no one opened the door. We were not given any paperwork with after hours number because our check in was so rushed. The hotel is on a main road which is very noisy. We asked for a room with two beds and a sofa and we were given a room with two beds only and paid the same price. During check out we explained the no hot water situation and no one cared we didnât get a discount. Very bad customer service.
My family and I reserved a room. When we arrived, we were asked to wait because they were having trouble with their internet connection and could not check us in. Our check in was at 3:00pm, so we waited an hour and a half and still nothing. They called in another employee that completely ignored us and another family waiting to check in as well. We asked how long and he replied âuntil itâs readyâ. We waited 2 hours and left. It turns out that they charged us the stay even though we didnât stay at the property. The other family as well.