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Hotel Riu Bambu - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Bambu - All Inclusive

5 outdoor pools
1 bedroom, minibar, in-room safe, individually decorated
7 restaurants, international cuisine
6 bars/lounges, 2 swim-up bars, 3 poolside bars
Private beach, sun-loungers, beach towels, scuba diving

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪6 min walk‬
  • Place, Iberostar Golf Course
    ‪4 min drive‬
  • Place, Cana Bay Golf Club
    ‪8 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

View all photos for Quadruple Room

1 bedroom, minibar, in-room safe, individually decorated

Quadruple Room

  • 33 sq m
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior

  • 47 sq m
  • Sleeps 2

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • 28 sq m
  • Sleeps 3

View all photos for Double Room Superior

1 bedroom, minibar, in-room safe, individually decorated

Double Room Superior

  • 29 sq m
  • Sleeps 3

View all photos for Family Room (U)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (U)

7.0 out of 10
Good
(43 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room (L)

1 bedroom, minibar, in-room safe, individually decorated

Standard Room (L)

8.4 out of 10
Very good
(11 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (E)

1 bedroom, minibar, in-room safe, individually decorated

Standard Double Room (E)

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Room (U)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (U)

7.2 out of 10
Good
(65 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (L)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (L)

8.0 out of 10
Very good
(2 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (B2C-US)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (B2C-US)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (B2C-US)

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Suite (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (B2C-US)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Deluxe, U)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe, U)

7.2 out of 10
Good
(97 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room (Deluxe, L)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe, L)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room (Deluxe, B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe, B2C-US)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Quadruple Room Superior with View

1 bedroom, minibar, in-room safe, individually decorated

Quadruple Room Superior with View

  • 33 sq m
  • Sleeps 4

View all photos for Family Room (L)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (L)

7.0 out of 10
Good
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room (E)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room (Deluxe, E)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe, E)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room (E)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (L)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Double Room (C)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (C)

  • 29 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (C)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (C)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (C)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room (C)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (C)

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (Deluxe | C)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe | C)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Connecting Rooms (C)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room, Connecting Rooms (C)

  • 29 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room (B2C-CAN)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (B2C-CAN)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (Deluxe | B2C-CAN)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe | B2C-CAN)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Double Room (B2C-CAN)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (B2C-CAN)

  • Sleeps 3
  • 2 Large Single Beds

View all photos for Family Room (B2C-CAN)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (B2C-CAN)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-CAN)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (B2C-CAN)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Connecting Rooms (B2C-CAN)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room, Connecting Rooms (B2C-CAN)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room, Connecting Rooms (L)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room, Connecting Rooms (L)

  • 29 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Kids Free | C)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (Kids Free | C)

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Family Room (Deluxe | Kids Free | C)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe | Kids Free | C)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room (Deluxe | Kids Free | B2C-CA)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Deluxe | Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Double Room (Kids Free | B2C-CA)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (Kids Free | B2C-CA)

  • Sleeps 3
  • 2 Large Single Beds

Family Room -6 guests- Deluxe

  • 29 sq m
  • Sleeps 6

View all photos for Double Room (U)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (U)

7.6 out of 10
Good
(136 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (U)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Riu Bambu - All Inclusive

Beachfront property with 7 restaurants and 5 outdoor pools
Catch some rays on Hotel Riu Bambu - All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Bambu - All Inclusive offers 1000 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of Hotel Riu Bambu - All Inclusive's great beach location. During your stay, you're just a quick walk from Arena Gorda Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Colonial, one of the property's 7 restaurants and 6 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with massages, facials or hydrotherapy at Renova Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the pool and the helpful staff
  • Just a 1-minute drive from Arena Gorda Beach and 5 minutes from Iberostar Golf Course
Hotel Riu Bambu - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Hotel Riu Bambu - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 3.5-star Punta Cana property is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
Colonial – This restaurant specialises in international cuisine.
San Angelo – This restaurant specialises in Italian cuisine. Open daily.
Hibachi – This restaurant specialises in Asian cuisine. Open daily.
Palm Beach - Steakhouse – On-site restaurant. Open daily.
Olé – This restaurant specialises in Spanish cuisine. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
Meals and beverages at companion properties

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to off-site nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 7 restaurants

Restaurants on site

  • Colonial
  • Hibachi
  • Olé
  • Palm Beach - Steakhouse
  • San Angelo

Things to do

  • 5 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Playground
  • Rowing/canoeing
  • Sailing
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On a private beach

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

ClubHotel Riu Bambu
ClubHotel Riu Bambu All Inclusive
ClubHotel Riu Bambu All Inclusive Punta Cana
ClubHotel Riu Bambu Punta Cana
Riu Bambu All Inclusive
Riu Bambu ClubHotel
Riu ClubHotel Bambu
Riu Bambu Punta Cana
Hotel Riu Bambu Punta Cana
Hotel Riu Bambu
Riu Bambu
Riu Bambu Dominican Republic
Hotel Riu Bambu All Inclusive Punta Cana
Hotel Riu Bambu All Inclusive
Riu Bambu All Inclusive Punta Cana
Riu Bambu All Inclusive All-inclusive property Punta Cana
Riu Bambu All Inclusive All-inclusive property
Riu Bambu Inclusive inclusive
Riu Bambu All Inclusive
Riu Bambu Inclusive Inclusive
Hotel Riu Bambu - All Inclusive Punta Cana
Hotel Riu Bambu - All Inclusive All-inclusive property

Reviews

Hotel Riu Bambu - All Inclusive Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 1083 out of 2504 reviews
Rating 8 - Good. 540 out of 2504 reviews
Rating 6 - Okay. 405 out of 2504 reviews
Rating 4 - Poor. 232 out of 2504 reviews
Rating 2 - Terrible. 244 out of 2504 reviews

Reviews

6/10 Okay

sonchy maribel

The food was not good the bed very uncomfortable
Stayed 7 nights in Jul 2025

8/10 Good

Lorenzo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very fun
Stayed 7 nights in Jul 2025

6/10 Okay

Loujaine

Liked: Staff & service
Disliked: Property conditions & facilities
Can definitely find better, staff are lovely but property itself needs some help and food needs help too
Stayed 5 nights in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 5 nights in Aug 2025

8/10 Good

Ankita

Liked: Cleanliness, staff & service, property conditions & facilities
Beach had lots of weed because of the timing. Not much food options and food was not that great up to our taste buds except Chillis and OLE restaurant. Make Sure bring your own shampoo and lotion, Resort only provide shower gel. If you need some quite place then building 60 is best place to stay in resort but it is long walk from the main lobby.
Stayed 5 nights in Aug 2025

8/10 Good

Etsegenet

Stayed 5 nights in Aug 2025

10/10 Excellent

Miguel A Ayala

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All wae great. The hospitality and the attention was amazing.
Stayed 7 nights in Aug 2025

4/10 Poor

Nadiya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff in service desk was not nice
Stayed 6 nights in Aug 2025

8/10 Good

Christlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Frances Elena Da

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
My stay was great, but the bathroom and toilet wasn't cleaned only the sheets and towels were changed also the the language barrier was so bad...I think if the staff their can understand and speak a bit of English it would be so much more easier...it was very difficult for them too understand when we speak ...but we understand a few words of their language...but the staff are so friendly and gh
Stayed 7 nights in Aug 2025

8/10 Good

Rosicler Cabrera

Travelled with family
Liked: Cleanliness, amenities
Nice
Stayed 7 nights in Aug 2025

6/10 Okay

ARIADNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the food. I went with my 2 Kids and we did not like it at all. Not One of us liked the food.
Stayed 4 nights in Aug 2025

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My family and I have been going to Punta Cana for years and this has been the WORST stay since. SPEND YOUR MONEY SOMEWHERE ELSE DO NOT STAY IN THIS HOTEL THE HOTEL DOES NOT HAVE ELEVATORS ANYWHERE SO IF YOU HAVE AN ACCESSIBILITY PROBLEM, IF YOU ARE HANDICAPPED OR YOU HAVE SMALL CHILDREN OR PEOPLE OF A CERTAIN AGE, THIS IS NOT THE HOTEL FOR YOU We stayed in “Deluxe Suites” but there was nothing deluxe or suite about it. The rooms and hallways were dirty, outdated, and smelled like mildew. Love Dominican food but the food there was absolutely terrible Awful hotel I wouldn’t recommend it to my worst enemy
Stayed 6 nights in Jul 2025

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
I like it a lot excellent
Stayed 6 nights in Aug 2025

10/10 Excellent

Dena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Amazing customer service
Stayed 3 nights in Aug 2025

8/10 Good

Doris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gente que trabaja ahi es muy amable
Stayed 3 nights in Aug 2025

8/10 Good

Clara

Travelled with family
Disliked: Property conditions & facilities
Property needs some updating! Would not stay there again
Stayed 3 nights in Aug 2025

10/10 Excellent

Roy, Philadelphia

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

8/10 Good

Franco Andre Rosado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Is not what you see

The hotel is large, but you can get there without needing transportation, as some say. The pool, beach, and restaurants are close by, so you don't have to constantly go back and forth. It's very convenient. The rooms are large and spacious, the beds are comfortable, and so is the bathroom. The room is clean, and the hotel is generally fine. The activities are varied, but the staff isn't very proactive when it comes to calling people or respecting game schedules; they show up when they remember. The buffet food is plentiful, and the lounge is spacious. The bad thing: In general, Dominicans tend to respond politely at first; when you ask them something again, they do so with reluctance. They don't like to work, unlike in Mexico, where they always treat you well and are super friendly. Here, they're rude, as they say. But overall, I don't think it's the hotel's problem. They don't have waiter service at the pool, beach, or bars. They take your empty glasses away, but don't bring you anything. It's very inconvenient. All the restaurants are buffets, so even if you wait for the Mexican, Italian, or Japanese restaurant, it's a buffet. Arrive before 7:30 because then they tell you it's full and they close. I don't understand the need, because it's a buffet anyway, and they have food and space. The steakhouse is the only one that isn't a buffet, and even then you have to wait, and they only give you a couple of things. I’m continuing in goggle because Hear is not enough please read
Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do
Stayed 5 nights in Jul 2025

2/10 Terrible

Johana

The food in the buffet was literally the same thing everyday, the restaurant food was cold when they brought out the appetizer
Stayed 4 nights in Aug 2025

6/10 Okay

Kristina

Liked: Staff & service
Stayed 6 nights in Aug 2025

2/10 Terrible

Alexia

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was bad, there were roaches. They double book our rooms, there were guest and housekeepers opening our door. Customer service was bad. No refreshment
Stayed 5 nights in Aug 2025

8/10 Good

Brian

Liked: Cleanliness
There were pockets of great customer service received from the bartenders, wait staff, and concierge. The specialty restaurants had opportunities with the Maitre'd as it relates to their customer service skills. They were not very friendly and did not communicate well
Stayed 4 nights in Aug 2025