Zel Punta Cana, All Suites - All inclusive

4.5 star property
VIP Access

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Photo gallery for Zel Punta Cana, All Suites - All inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas
Property video
Couples treatment room(s), sauna, hot tub, steam room
Exterior
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Cortecito Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Zel Two Bedroom Master

8.4 out of 10
Very good
(18 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Zel Suite

8.0 out of 10
Very good
(74 reviews)
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Zel Master Suite

8.8 out of 10
Excellent
(29 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About this property

Zel Punta Cana, All Suites - All inclusive

Luxury property with 4 restaurants and 2 outdoor pools
4 restaurants, 2 outdoor pools and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle and a free manager's reception. Additionally, a golf course, 3 bars/lounges and a fitness centre are on-site. Change of towels is available on request
Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Zel Punta Cana, All Suites - All inclusive. During your stay, you'll be within walking distance of Cocotal Golf and Country Club. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, reflexology or body wraps at AUA Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a golf course, 5 outdoor tennis courts and a gym
  • Guests have great things to say about the pool and the clean guestrooms
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Some rates at Zel Punta Cana, All Suites - All inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Zel Punta Cana, All Suites - All inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana, All Suites - All inclusive. Self parking is free. A complete renovation of Zel Punta Cana, All Suites - All inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

The property hosts a free manager's reception daily.
Volcan – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo – This theme restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Parda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 313 out of 470 reviews
Rating 8 - Good. 88 out of 470 reviews
Rating 6 - Okay. 35 out of 470 reviews
Rating 4 - Poor. 18 out of 470 reviews
Rating 2 - Terrible. 16 out of 470 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roynelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zel was very aesthetically pleasing. Tropical with and cozy vibes from the lobby to the rooms. The service was great and the majority of staff speaks English, the food at this property was really good. Our favorite dining option was the steak house 10/10. We had a butler that came with our room, Erickson was very helpful in making our stay comfortable and unforgettable. I highly recommend booking a treatment at the spa, definitely my top experience at this resort. This property also has a club on site which was fun to go to after dinner.
Stayed 4 nights in Oct 2025

10/10 Excellent

Wendy

Stayed 1 night in Oct 2025

10/10 Excellent

Lars Baunsgaard

Stayed 7 nights in Sep 2025

4/10 Poor

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available
Stayed 5 nights in Sep 2025

10/10 Excellent

Aivic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay
Stayed 4 nights in Sep 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was beautiful and relaxing. Everything in the resort smelled and looked very fresh. The couples massage was perfect. The swim up master suite was AMAZING! The staff was extremely attentive and accommodating. They gave us the perfect honeymoon.
Stayed 2 nights in Sep 2025

8/10 Good

Ryleigh Jess

Stayed 7 nights in Sep 2025

6/10 Okay

Cali

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property and amenities were great. The staff was slightly disappointing but Alvaro was great and saved our stay
Stayed 3 nights in Sep 2025

2/10 Terrible

Lace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst vacation ever. I was extremely disappointed with my stay at this resort. From the moment we arrived, the service was below expectations. Our room was unacceptable — the bed sheets had dead bugs, and there was visible mold in the room. The pool was dirty and unkempt, making it unusable. Necessities like washcloths were missing, which is surprising for a resort that advertises itself as luxury. This resort was a huge disappointment. The walkways were unkempt with grass and debris, and the overall property felt poorly maintained. The staff was unfriendly and not eager to help, which made the experience even worse. The staff only cater to people that are from DR. If you are American I suggest you find another resort. Rudy the hibachi chef was extremely unprofessional and made our stay horrible. I thought this hotel was adult-only. There were kids everywhere running around. I felt uncomfortable about wearing certain clothes because of the children. I was extremely disappointed with the butler service during my stay at this resort. What was advertised When you pay for a resort that promises butler service, you expect convenience and care — not to feel ignored or like you’re inconveniencing the staff. Unfortunately, this left a negative impact on my stay and did not justify the premium price I paid. A resort should provide comfort, peace, and quality service — but I left feeling the opposite. This was not the relaxing experience I had been looking forward.
Stayed 4 nights in Sep 2025

10/10 Excellent

Cherita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were glad that we went during slow season so that we could thoroughly enjoy the tranquility of the property. There were enough guests to provide company without it every being busy or over crowded as since all-inclusives are known to be. Diverse restaurants, the staff were very hospitable and you could see they're like a happy family. We had a couple of minor maintenance challenges but they were handled well. We did much of nothing and just lazed around but it was enjoyable. We never left except to take the shuttle down to the very chic Beach Club. Definitely a memorable visit.
Stayed 4 nights in Sep 2025

10/10 Excellent

Siham

Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Cavan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Lovely rooms. Very clean all round. Food options are somewhat limited, but there are very nice options at each restaurant as long as you get the right things. 90% are very nice and attentive. As with all resorts, tips help. We experienced some teething issues with staff, but nothing serious that wasn't apologised for and resolved. The activities are really good and there is enough to do each day. The gym could do with more than one treadmill. All round we had a great time and would most likely go back one day.
Stayed 7 nights in Sep 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Emma

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Sep 2025

2/10 Terrible

Cesar

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff is amazing I don’t take nothing away from none of staff excellent service.. everyone treated us beautifully. Now under the conditions of weather I understand certain things but first day arrived buffet was closed so we had to reserve for 8:30 at one restaurant steak house was closed most time me being here and WiFi was impossible in our room and during a bad outage they had cause of weather but as a big establishment the should be ready for certain things or accommodate there guess with other things to do as the problem is fixed I could not order room service because everything is digital and WiFi was off most of my visit so could not use certain things in the hotel without going to reception bad weathers and had to walk to reception which I didn’t just stood in an slept and waited for reservations in same restaurant that I went first night because steak house was closed amenities were not up to par very bad experience for me everyone was super friendly but so much they can do they are not owners and that I understand so I don’t blame staff I blame the owners who are suppose to have a protocol for there staff ready for when things like this happen and accommodate food service was selective understanding lot of food but u can control by knowing how many ppl you have etc so much you can do to control outcomes to lose and even tho u lose as a business there are better days to gain what u lost so very very bad experience for me that i come from so far !
Stayed 2 nights in Sep 2025

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They never had the liquor that you ask for, I will never go back to this hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria Asuncion

Liked: Cleanliness, staff & service, property conditions & facilities
My husband enjoyed everything during our stay. Everyone was very helpful and smiley 😊 faces. Surely worth to recommend the resort and location. Leticia, Aneuris,Juan Frank, most of the names were so difficult to remember. All the staff were so friendly and helpful. Thank you all for making our vacation unforgettable. Thank God for everything 🙏
Stayed 5 nights in Sep 2025

4/10 Poor

Jasmine

Travelled with group
Disliked: Cleanliness, property conditions & facilities
They didn't honor the spa credit. If I was to add something it would only be $30credits. I couldn't use anything.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stacy Rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet and relaxing. Top notch staff and accommodations. Would definitely return!
Stayed 2 nights in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I booked Zel after a long search for an all-inclusive in Punta Cana to celebrate our anniversary, and it turned out to be the best decision we made. We had absolutely no issues with the resort. The room looked exactly like the photos, and the whole hotel feels brand new and very well maintained. Our master room was comfortable and perfect for a couple. The hotel has three restaurants you can book, including one at the Beach Club that serves lunch during the day and turns into a specialty (paid) restaurant at night. We tried the buffet one day, and honestly, it was the freshest and most delicious food I’ve ever had at an all-inclusive. The à la carte restaurants we tried were also very good. Breakfast was just okay—nothing special—but still fine. Nokyo was one of our favorite restaurant. Japanese hibachi and Carlos was an amazing chef!! The bars were another highlight. The cocktails were great, not watered down like in many other resorts. The staff, though, is what really makes this place special. Everyone was friendly, welcoming, and made us feel at home. Our concierge Ericson was very attentive and gave us great tips on things to do and activities around the resort. Cons according to our experience: One small “issue” we had was that some restaurants didn’t always stick to the posted hours. Twice we arrived well before closing time, but they had already stopped serving. It wasn’t a big deal since we just went to the buffet instead.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lucas

Stayed 3 nights in Aug 2025

6/10 Okay

Daria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a great time as we’re super easy to please. However a few things I wanted to note: food in the buffet was always cold, and the raw fish for breakfest always had a bad smell (spoiled). I have a feeling that the same fish was sitting there for multiple days. One day we were on the beach and when asked for bottled water, we were told there was no bottled water, only tap water was available at the time. I went directly to the manager and we were brought up water almost immediately. From my understanding, drinking tap water could lead to poisoning… Bottled water or filtered water should always be provided for the guests. One day we were in the buffer and the floor was flooded ( people were still in the buffet, and no one was doing anything about it for at least the time I was inside the buffet area, later on they closed the buffet area for a clean-up) I think they should have acted up much faster so noone slips on the floor. That was my second time at this hotel, and I still love the hotel and would probably return, but there are still so many things they need improvement on. My mom is coming in October, and I really want for her to have a good time.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jasleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ZEL Punta Cana is a refreshing and carefully curated resort that seamlessly fuses vibrant Mediterranean aesthetics with Caribbean ease. Ideal for travelers seeking both leisure and activity, it offers everything—from mindful wellness to vibrant pool scenes—within one stylish sanctuary. While some cuisine and external access limitations may arise, the overarching experience is one of refinement, warmth, and respite.
Stayed 6 nights in Aug 2025