The hotel is in an excellent location, in an old building within walking distance of anywhere in the Upper Town of Quebec. The reception is shared with another hotel in the street, which had not been communicated to me - and the receptionist was not there on the last morning as I was checking out, which complicated matters in terms of leaving my luggage in there for a couple of hours. The room itself was fine, clean, and comfortable, and tea and coffee were provided, as well as an iron, an ironing board, and a hairdryer. However, the plug in the washbasin was faulty and finally broke down on the last night, so I was left unable to use it properly and had to improvise as I ended up using the shower to wash my hands and brush my teeth.