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Hôtel Palace Royal Centre-Ville par JARO

4.0 star property

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Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

Indoor pool
Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | View from room
Front of property
Balcony view
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Théâtre Capitole
    ‪2 min walk‬
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Château Frontenac
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(168 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Signature Room, 1 King bed and Sofa-bed

9.0 out of 10
Wonderful
(83 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Exterior View Family Suite, 2 Queen and 1 sofa bed | Memory-foam beds, in-room safe, desk, blackout curtains

Exterior View Family Suite, 2 Queen and 1 sofa bed

9.0 out of 10
Wonderful
(27 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(75 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(22 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(41 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(35 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Memory-foam beds, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(35 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Memory-foam beds, in-room safe, desk, blackout curtains

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(51 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Memory-foam beds, in-room safe, desk, blackout curtains

Suite with Panoramic City View, 1 King bed

8.8 out of 10
Excellent
(9 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

City View Family Suite, 2 Queen beds and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

City View Family Suite, 2 Queen beds and Sofa-bed

9.0 out of 10
Wonderful
(67 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(73 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(73 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

9.0 out of 10
Wonderful
(41 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Memory-foam beds, in-room safe, desk, blackout curtains

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(58 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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About this property

Hôtel Palace Royal Centre-Ville par JARO

This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Wired Internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Weekly housekeeping is available.
Hôtel Palace Royal Centre-Ville par JARO offers 234 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The sightseeing around Hôtel Palace Royal Centre-Ville par JARO gets high marks from our customers. During your stay, you're just a quick walk from Saint-Jean Street. Enjoy features like free wired Internet, plus an indoor pool and a restaurant.
  • Free wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Château Frontenac and Quebec City Convention Center
As a guest of Hôtel Palace Royal Centre-Ville par JARO, you'll find an indoor pool, a hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal Centre-Ville par JARO. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11:00 AM.
Beffroi Steak House – This steakhouse serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 26 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for CAD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults and CAD 15 to 15 for children
  • Self-parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2026-11-30, 160705

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1983 out of 3714 reviews
Rating 8 - Good. 1068 out of 3714 reviews
Rating 6 - Okay. 406 out of 3714 reviews
Rating 4 - Poor. 151 out of 3714 reviews
Rating 2 - Terrible. 106 out of 3714 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

François

Stayed 2 nights in Dec 2025

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Janice

Travelled with family
Liked: Staff & service, amenities
The restaurant was fantastic and the staff in the lounge were great! The rooms could have been cleaner, The tub was dirty and there was mold in the sink. But we cleaned it and moved on.
Stayed 5 nights in Dec 2025

6/10 Okay

Rany

Stayed 2 nights in Dec 2025

4/10 Poor

Yushi Ann

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed is so dirty, they say they change the sheet and comforter but there are still stains on it. Pillow smells bad and has a lot of stains. Bed is disgusting!
Stayed 5 nights in Dec 2025

8/10 Good

wontaek

,,
Stayed 2 nights in Dec 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
We got the best, biggest suite on the 6th floor with a city view. It was super handy to walk everywhere, like 3-10 minutes tops, from the Alle' to the lower city. The staff were nice, and the whole hotel was spotless. The kids loved the pool, and having a bar and restaurant right there was awesome. We'd totally book again!
Stayed 3 nights in Dec 2025

2/10 Terrible

yesenia

Disliked: Cleanliness, amenities
We booked 2 rooms We stayed in room 326 And 513 Room 326 was so hot, the heater would not go down and we couldn't sleep for the three nights that we booked because of the sweat we felt like the heat from the pool was coming into our room. We knew something was off because 513 was not as hot as 326, it was awful for my parents. The live music was great but when new years eve arrived they did not offer the live music and that was really disappointing. When we felt we had a chance to finally use the pool and jacuzzi, i could see the murky waters specially in the jacuzzi. For three days it was murky until the last day when they emptied it out and cleaned it. I stayed here last winter on Christmas day and i had a great experience and went as far as to send family over from Boston and they also had a poor experience two weeks ago. Great location, but the quality is going down. I hope you can work on it.
Stayed 3 nights in Dec 2025

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel. Been many time would recommend it again and again.
Stayed 1 night in Dec 2025

4/10 Poor

Fanie

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The room is spacious. Food is not available during time of stay (5pm to 11am). Restaurant closes at 2:30pm. Parking is complicated if it is your first time visiting. The pool area is gorgeous. My daughter enjoyed the pool but it was too cold for me. I enjoyed the spa. I would unfortunately not come back again.
Stayed 1 night in Dec 2025

10/10 Excellent

Monica

Stayed 2 nights in Dec 2025

10/10 Excellent

Lori

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location within walking distance and a nice view of the ice rink.
Stayed 2 nights in Dec 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were excellent and the staff were professional, courteous and helpful. Great coffee!
Stayed 4 nights in Dec 2025

10/10 Excellent

Laura

Stayed 1 night in Dec 2025

10/10 Excellent

Dhrumil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very supportive
Stayed 3 nights in Dec 2025

8/10 Good

jama

Travelled with partner
Liked: Cleanliness, amenities
We had a room overlooking the pool. It is such a good idea to have balconies on the inside as Winter is so long we can actually enjoy it in December. It was a nice location. The restaurant was abit pricey. We had a wonderful stay.
Stayed 4 nights in Nov 2025

8/10 Good

Betty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel boasts a summery design, allowing guests to enjoy food on the terrace or swim in the pool.
Stayed 1 night in Dec 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2025

10/10 Excellent

Meghan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely hotel , and room , amazing view and pool , wonderful location
Stayed 1 night in Dec 2025

8/10 Good

Bianca

Stayed 4 nights in Dec 2025

10/10 Excellent

Shahnee Lagor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was in a perfect location to everything we wanted to do on vacation. The hotel was clean, the staff was super friendly and the room was big enough with a great view. Enjoyed the restaurant, pool, jacuzzi and the parking garage was very convenient.
Stayed 3 nights in Dec 2025

10/10 Excellent

Aldo Maurizio Ramirez

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and good service
Stayed 4 nights in Dec 2025

8/10 Good

Vasilios

Liked: Cleanliness, staff & service, amenities
Great place to stay, but our food at the hotel restaurant was very lacklustre. Always love the hotel and staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Easy access to stores and landmarks. Friendly staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Antonino

Stayed 2 nights in Dec 2025