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Hôtel Palace Royal Centre-Ville par JARO

4.0 star property

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Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

Balcony view
Indoor pool
Interior detail
Front of property
Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Théâtre Capitole
    ‪2 min walk‬
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Château Frontenac
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(165 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Signature Room, 1 King bed and Sofa-bed

9.0 out of 10
Wonderful
(82 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Exterior View Family Suite, 2 Queen and 1 sofa bed | Memory-foam beds, in-room safe, desk, blackout curtains

Exterior View Family Suite, 2 Queen and 1 sofa bed

9.0 out of 10
Wonderful
(27 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(74 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(21 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Memory-foam beds, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(41 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(35 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Memory-foam beds, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(34 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Memory-foam beds, in-room safe, desk, blackout curtains

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(51 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Memory-foam beds, in-room safe, desk, blackout curtains

Suite with Panoramic City View, 1 King bed

8.8 out of 10
Excellent
(9 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

City View Family Suite, 2 Queen beds and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

City View Family Suite, 2 Queen beds and Sofa-bed

9.0 out of 10
Wonderful
(66 reviews)
  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(72 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(73 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Memory-foam beds, in-room safe, desk, blackout curtains

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

9.0 out of 10
Wonderful
(41 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Memory-foam beds, in-room safe, desk, blackout curtains

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(57 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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About this property

Hôtel Palace Royal Centre-Ville par JARO

This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Wired Internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Weekly housekeeping is available.
Hôtel Palace Royal Centre-Ville par JARO offers 234 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The sightseeing around Hôtel Palace Royal Centre-Ville par JARO gets high marks from our customers. During your stay, you're just a quick walk from Saint-Jean Street. Enjoy features like free wired Internet, plus an indoor pool and a restaurant.
  • Free wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Château Frontenac and Quebec City Convention Center
As a guest of Hôtel Palace Royal Centre-Ville par JARO, you'll find an indoor pool, a hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal Centre-Ville par JARO. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11:00 AM.
Beffroi Steak House – This steakhouse serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 26 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cots (infant beds) are available for CAD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults and CAD 15 to 15 for children
  • Self-parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2026-11-30, 160705

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1970 out of 3690 reviews
Rating 8 - Good. 1062 out of 3690 reviews
Rating 6 - Okay. 402 out of 3690 reviews
Rating 4 - Poor. 150 out of 3690 reviews
Rating 2 - Terrible. 106 out of 3690 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chad at the concierge desk was phenomenal. Helped us every day we were there and he was there.
Stayed 4 nights in Dec 2025

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience as always. The only thing that isn’t the best is the mattress quality but everything else is top notch.
Stayed 2 nights in Dec 2025

10/10 Excellent

Paulo, Cupertino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good quality hotel. Great location.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jarek

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was great, clean, crisp, great view, super close to old Quebec city!!
Stayed 2 nights in Dec 2025

8/10 Good

Andrew, Brockville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great but should have a boot tray for every room.
Stayed 2 nights in Dec 2025

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Air conditioning was very cold on entry and wouldn't go up using the controls. Maintenance fixed it after some time. The hot water was ok initially and then only luke warm after. The young Maintenance guy said that was as good as it would get! Not warm enough for a bath. Inexplicably came good the next day. Front desk staff pleasant and helpful.
Stayed 4 nights in Dec 2025

6/10 Okay

Allan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have to be honest here, I was quite disappointed with this hotel, as the website and photos are somewhat misleading. Mainly, the hotel is terribly out of date, and the main internal area with the pool and balconies is much smaller than the website shows. It also shows what looks like a stone walkway in the pool area, but in reality, was a hollow, fake stone walkway that felt cheap and weak. The room looks and felt like it was built in the 80's, with the tub and bathroom reminding me of a Motel 6. And the caulking around the tub looked like my 5-year old nephew did it. Also, the heat worked sporadically, and the iron was broken. And on the first night, I went to the bar to get two cocktails for my wife and I, and the bartender asked if I was taking them back to my room. When I said yes, she then told me that I would be getting "plastic cups" as too many people "steal" the glasses. Are you serious? Awful way to start the trip. Also, walls are paper thin as we heard every conversation happening in the hallway outside our room. On a positive note, the staff was friendly and the location is terrific. But overall, with the money we spent, disappointed is the only feeling I had all three days.
Stayed 3 nights in Dec 2025

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean and the hotel staff were very courteous!
Stayed 2 nights in Dec 2025

6/10 Okay

Laura

Travelled with family
Disliked: Amenities
For the price we paid, I expected more. Breakfast was not included. Housekeeping did not make the beds. Restaurant at the hotel was terrible, poor service and the fish and chips was inedible. The fish was cold inside and the batter was dark and burnt. It seemed like the oil in the fryers had not been changed recently, and the server did not seem interested in finding solutions to the inedible food. Also, the temperature in the room was not adjustable. Despite having someone come fix the thermostat, we were still not able to adjust the temperature. We went from being too cold to being too hot.
Stayed 4 nights in Dec 2025

10/10 Excellent

Pierre-Luc

Stayed 1 night in Nov 2025

8/10 Good

John

Stayed 3 nights in Dec 2025

10/10 Excellent

Elaine, Oro Medonte

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean staff were very helpful the concierge was excellent
Stayed 3 nights in Dec 2025

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was the front desk staff weren't always very friendly and helpful. The concierge was very helpful and friendly!
Stayed 4 nights in Dec 2025

8/10 Good

Jean-Francois

Stayed 1 night in Dec 2025

10/10 Excellent

Sébastien

Business traveller
Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Dec 2025

10/10 Excellent

Mariann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was nice after a cold day of shopping
Stayed 2 nights in Dec 2025

10/10 Excellent

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice large room
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Dave

Liked: Cleanliness, amenities, property conditions & facilities
The 7th floor panarama room was awesome as expected. The room was ready for us even though we were a couple of hours early. The front desk staff were friendly and very responsive when we requested a couple of robes to relax in while we took a break from enjoying the wonderful Christmas feel of Old Quebec City.
Stayed 4 nights in Nov 2025

6/10 Okay

Marcel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le buffet est vraiment trop dispendieux pour la qualité et la quantité de nourriture offertes. Il manquait plusieurs aliments... jus d'orange, sirop, oeufs, etc. Le café est très difficile à avoir pour un réchaud...
Stayed 4 nights in Dec 2025

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, affordable and very good location. Polite staff. 9/10 for room cleanliness (525).
Stayed 1 night in Dec 2025

10/10 Excellent

Lesley C, Brantford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel check in is sort of late - 5pm, but they will store your bags for you while you go out and explore. Concierge/bell man Chad was super friendly and helpful. Location is great for exploring Old Quebec - only a 12 minute walk to Chateau Frontenac. The room service menu is good and very reasonably priced. Cheaper than eating in the area restaurants. We ordered from there several times and it arrived hot and delicious. We shared wings, pizza, a wrap, onion rings and fried pickles during our 4 day stay. Eggs Benedict for breakfast too. There is a nice coffee machine in the room - coffee is pretty good. Pool and hot tub are nice and clean. Pool towels are skimpy and sad - definitely could use an upgrade there. All in all great service and comfy room. Would stay here again.
Queen bedroom suite with pullout sofa - garden/pool view.
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephen, Dorval

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our weekend stay with our family was excellent. The staff was very friendly and the rooms and facility were very clean. The children really enjoyed the indoor pool in a tropical atmosphere. We would have liked to have seen another option for breakfast other than only the buffet breakfast.
Stayed 2 nights in Dec 2025

2/10 Terrible

Sonia

Disliked: Staff & service
Staff is awful!
Stayed 1 night in Aug 2025