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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Spa
Spa
Plasma TV
Reception
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪1 min walk‬
  • Place, PEPS
    ‪8 min walk‬
  • Place, Laurier Quebec
    ‪4 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(85 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(263 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Universel offers 182 air-conditioned accommodations with a hairdryer and an iron/ironing board. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Laval University and 6 minutes on foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2025-12-31

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 734 out of 2465 reviews
Rating 8 - Good. 734 out of 2465 reviews
Rating 6 - Okay. 536 out of 2465 reviews
Rating 4 - Poor. 274 out of 2465 reviews
Rating 2 - Terrible. 187 out of 2465 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ravneet

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Sung Min

Stayed 2 nights in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Arya

Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Stayed 1 night in Aug 2025

6/10 Okay

Monty V

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Peggy

Stayed 1 night in Aug 2025

8/10 Good

Sushma

Stayed 2 nights in Aug 2025

10/10 Excellent

Johanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Erica

Liked: Cleanliness, staff & service
The staff were friendly and helpful. The room seemed clean, but the cleaner smell was very intense when we got inside, and didn’t really go away. Bed was very hard on the back, so I don’t recommend the beds for anyone with a bad back. There was a hole in the wall you could see outside through beside the air conditioner. Side doors of the building were left unlocked so anyone could get in if they wanted to which seemed very sketchy. The pool and spa area was beautiful though!
Stayed 1 night in Aug 2025

6/10 Okay

studio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall it was ok, staff very friendly and quick to check you in. Room was neat, The only thing that was discouraging.. because we were excited to go to the pool, was the no stairs parts. The only one that had one was the nordic one... the pool and spa was also crowdy.. we werent able to get in so we left and came back. Even then it was still full... i waited on the big bed wich is awesome, when finaly i was able to get in.. i swear not more than 5min in that i had to leave cause they close at 10. .. I tought the pool /spa could of been bigger with the large space unused . I would of created a larger or second pool so everyone could enjoy it.. with a stairs to make it more safe. Just a suggestion
Stayed 1 night in Aug 2025

6/10 Okay

Jason

Travelled with family
Disliked: Cleanliness, amenities
Not enough towels. Sheets were stiff and not comfortable. Room was humid.
Stayed 1 night in Aug 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Boston Pizza is attatched.. room was small but clean. Beds werent bad..pillows were comfortable but mattress was pretty firm. And bed is a bit low to the ground. Pool area is beautiful...gets busy pretty quickly! Easy check in/check out. Man at the desk was very nice !
Stayed 1 night in Aug 2025

8/10 Good

Giacomo & Franca, Vaughan

Walks are thin…you can hear everything from adjoining rooms. Great property for families
Stayed 1 night in Aug 2025

8/10 Good

Sonia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the ambiance and premises overall. What made the difference in my rating was that we found several socks (which I'm positive were not ours). One was under the desk and the 2 others were on the window sill. Curtains were closed when we entered the room and we only opened them the second day we were there. We did not spend much time in our room. The bathroom wall could also benefit from a good cleaning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Amenities
A young man at the front desk was so unbelievably helpful and made the stress of traveling far more enjoyable. I only wish we could have stayed longer, and we’d gotten his name to give him the credit for exceptional customer service that he deserves
Stayed 2 nights in Aug 2025

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive - close to the Laval campus. Negative - many. Not clean, odour in room, smoke stains near ceiling, no complimentary anything. 100ml of Coffee is $2
Stayed 1 night in Aug 2025

4/10 Poor

erick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Hotel is getting old its due for a complete revamp, the pool humidity has rusted out the entire roof structure above the pool , the pool and hot tub were fine and clean , however it was very hard to get to the hot tub had to wait more than an hour because there was so many guests - stayed 3 nights -we had to switch rooms after the first night because the room and air conditioning smelled of mold, so they gave us another room but this time the beds were so hard we could not sleep the entire night because of sore backs , i ended up sleeping in a computer chair half the time. The beds in the first room were old but ok. The beds were clean .We were very happy to come Home. We wont stay there again.
Stayed 3 nights in Aug 2025

8/10 Good

Jiangning

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Bradie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Laurie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely dirty. Hallway carpet is extremely dirty and musty rooms with uncomfortable beds. Staff were unfriendly. First room we got was not cleaned from previous people. Second room toilet works half the time. Pool area is extremely dirty! Overall terrible experience
Stayed 1 night in Aug 2025

8/10 Good

Christine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Rachelle

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Justin

Stayed 2 nights in Aug 2025