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Hilton Queenstown Resort & Spa

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Exterior
Lobby
Breakfast and dinner served
Couples treatment room(s), body treatments, aromatherapy, body wraps
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Gym

Explore the area

View in a map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300
  • Place, Remarkables Park Town Centre
    ‪17 min walk‬
  • Place, Frankton Beach
    ‪3 min drive‬
  • Place, Queenstown Event Centre
    ‪3 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪18 min walk‬

Room options

View all photos for Deluxe King Room With Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe King Room With Lake View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Plus King Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Plus King Room with Lake View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Twin Room with Lake View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Accessible Room

Premium bedding, minibar, in-room safe, soundproofing

Accessible Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedroom Deluxe Residence With Lake View

Premium bedding, minibar, in-room safe, soundproofing

Two Bedroom Deluxe Residence With Lake View

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Relaxation)

Room, 1 King Bed (Relaxation) | Premium bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed (Relaxation)

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

32-inch LCD TV with cable channels, TV

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(41 reviews)
  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

32-inch LCD TV with cable channels, TV

Room, 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)
  • Resort view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Lake Wakatipu Suite)

Suite, 1 King Bed (Lake Wakatipu Suite) | View from room

Suite, 1 King Bed (Lake Wakatipu Suite)

9.0 out of 10
Wonderful
(22 reviews)
  • Lake view
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Premium bedding, minibar, in-room safe, soundproofing

Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Twin Room

8.8 out of 10
Excellent
(9 reviews)
  • Resort view
  • 44 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Twin Room, Lake View

9.0 out of 10
Wonderful
(10 reviews)
  • Lake view
  • 44 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (Residence)

Premium bedding, minibar, in-room safe, soundproofing

Suite, 1 Bedroom (Residence)

8.0 out of 10
Very good
(4 reviews)
  • Resort view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Residence)

32-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms (Residence)

7.8 out of 10
Good
(11 reviews)
  • Lake view
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe 2 Bedrooms, Lake View (Residence)

Deluxe 2 Bedrooms, Lake View (Residence) | View from room

Deluxe 2 Bedrooms, Lake View (Residence)

9.0 out of 10
Wonderful
(12 reviews)
  • Lake view
  • 100 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Plus)

Deluxe Room, 1 King Bed (Plus) | Premium bedding, minibar, in-room safe, soundproofing

Deluxe Room, 1 King Bed (Plus)

9.2 out of 10
Wonderful
(7 reviews)
  • Lake view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room

Premium bedding, minibar, in-room safe, soundproofing

King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Room

Premium bedding, minibar, in-room safe, soundproofing

King Room

  • Sleeps 2

View all photos for Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Twin Room

  • Sleeps 2

View all photos for Wakatipu Suite with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Wakatipu Suite with Lake View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Relaxation King Room

Premium bedding, minibar, in-room safe, soundproofing

Relaxation King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedroom Residence with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Two Bedroom Residence with Lake View

  • Sleeps 4
  • Free Wi-Fi

View all photos for One Bedroom Residence

Premium bedding, minibar, in-room safe, soundproofing

One Bedroom Residence

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, soundproofing

Deluxe King Room

  • Sleeps 2

View all photos for Double or Twin Room

Miscellaneous

Double or Twin Room

  • Sleeps 2

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About this property

Hilton Queenstown Resort & Spa

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Hilton Queenstown Resort & Spa's great location. During your stay, you're just a quick walk from Lake Wakatipu. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, body treatments or body wraps at the spa
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Lake Wakatipu and a 5-minute drive from The Kingston Flyer
  • Ferry terminal shuttle service available for a fee
Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kawarau Falls hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Wakatipu Grill – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Stacks – On-site restaurant. Guests can enjoy drinks at the bar. Open selected days.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby
  • Covered parking on site (NZD 20 per day)
  • Valet parking on site (NZD 50 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stacks
  • Wakatipu Grill

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 8 floors
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 42 per person
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Covered self-parking fee: NZD 20 per day
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown & Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Resort
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Resort Kawarau Falls

Hilton Queenstown Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1000 reviews
Rating 8 - Good. 212 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Irina

Liked: Cleanliness, amenities, property conditions & facilities
We stayed for four nights in a suite, and while the room met expectations for space and comfort, the food and beverage service was a serious disappointment. Despite good front desk staff, we encountered three negative incidents within the first two days. First, a host at the main restaurant dismissed us to the bar area despite our reservation and empty tables, making us wait over 15 minutes unnecessarily. The next morning, a café staff member rudely took an item from my wife’s hands. Finally, room service at lunch was delayed—first due to “clearing breakfast,” then further late—resulting in our meal arriving an hour late. While the F&B manager was apologetic and tried to rectify things, these issues overshadowed our stay. Overall, an underpar experience—3 out of 5 star
Stayed 4 nights in Feb 2026

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was fantastic! One of the very rare times I walked into a room and not only were there NO issues but it was better than hoped for.
Stayed 6 nights in Feb 2026

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and friendly staff, which helped us with a couple of needed items for our trip. They were aces!
Stayed 1 night in Feb 2026

10/10 Excellent

William

Stayed 3 nights in Feb 2026

10/10 Excellent

Lucy

Stayed 1 night in Feb 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a 2 bedroom waterfront apartment. Nice views. Room was clean and new. It's close to the airport, but about a 20 minute drive into town. We had a rental car, so that wasn't a problem for us, just bear in mind the extra cost if you need taxis or water taxis into town. There are nice walks around the lake from the hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

Anshu

Stayed 5 nights in Dec 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view of lake from room . Walking path around lake is outstanding. Service great. Rooms very clean and comfortable. Wife was able to enjoy massage last morning and they allowed a late check out. Water taxi to town works great as well.
Stayed 3 nights in Feb 2026

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The woman at check in was so kind to my 5 year old son with a drawing pack. The man working at Stacks was also above and beyond for my birthday. Exceptional from check in to check out.
Stayed 1 night in Feb 2026

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities
Nice big room with lots of windows and nice views
Stayed 4 nights in Jan 2026

8/10 Good

Peter

Stayed 3 nights in Jan 2026

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel! Beautiful property around the lake. We are so glad we didn’t stay in downtown queenstown and decided to stay here. There is a ferry outside the hotel that you can take to go to downtown queenstown or if you have a car, it’s very convenient drive. Room was sooo nice and we really enjoyed our stay. We would recommend it 100%
Stayed 3 nights in Nov 2025

10/10 Excellent

Chiaki

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is located on the lakeshore and offers a very peaceful, quiet atmosphere. The fireplace in the room was especially soothing and made the stay feel warm and relaxing.
Stayed 1 night in Jan 2026

10/10 Excellent

Joyce

Stayed 2 nights in Jan 2026

10/10 Excellent

FOLASADE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is beautiful with amazing views we stayed at the Lakesides. We will come back again in the future.
Stayed 2 nights in Jan 2026

8/10 Good

Noppakao

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning views. Would be nice to have a non-instant coffee in our room. Signage on the elevators are not clearly visible. Otherwise very impressive
Stayed 4 nights in Jan 2026

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities
Very helpful staff
Stayed 11 nights in Jan 2026

10/10 Excellent

Sunil

Liked: Cleanliness, amenities, property conditions & facilities
The location is great. We had a lake view suite room - which is very desirable if staying at the property. The suite was very spacious and comfortable. The service was great right from check in, to some amenities that were requested and the break buffet service.
Stayed 2 nights in Jan 2026

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel, would return!
Stayed 5 nights in Dec 2025

10/10 Excellent

Hang

Stayed 2 nights in Jan 2026

10/10 Excellent

Carl

Liked: Staff & service, amenities, property conditions & facilities
A ways from QT but water taxi is convenient. Food priced as high quality but 1 notch lower than that. Otherwise property is great in every other way.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fenelle Anne Marie

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2025

6/10 Okay

Stuart

Stayed 5 nights in Dec 2025

10/10 Excellent

bonnie

Liked: Cleanliness, property conditions & facilities
Loved the location, staff was accommodating in the hotel, spa, and restaurant. Our suite with living room had a fireplace and dining and lounging deck overlooking the lake.
Stayed 2 nights in Dec 2025

8/10 Good

Tarun

Travelled with family
Excellent location and staff, but lacks value for money. While the hotel is in a prime location and the staff are mostly excellent, the overall experience didn’t quite match the price point. The rooms felt overpriced, and the corridors appeared dated and in need of a deep clean or renovation. Regarding dining, the food quality was average despite the high cost. Notably, breakfast was a letdown; despite paying for the meal, there is an additional surcharge for barista-made coffees like cappuccinos.
Stayed 3 nights in Dec 2025