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Novotel Queenstown Lakeside

4.0 star property

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Photo gallery for Novotel Queenstown Lakeside

Exterior
A hot tub with a wooden bench, set against a backdrop of a mountain landscape.
A hotel room with a large bed, two bedside lamps, a chair, a small table, and a view of mountains through a sliding glass door.
A buffet with various food items including fruits, meats, cheeses, and vegetables.
A lakeside view with a mountain backdrop, a row of buildings, and a park with trees.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Place, Skyline Queenstown
    ‪10 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

A hotel room with two beds, a desk, a chair, a TV, and a balcony with curtains.

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(28 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(26 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Lakeside

A hotel room with a bed, a TV, a desk, and a window with a view of trees and mountains.

Apartment, 1 Bedroom, Lakeside

  • Partial lake view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair. There is a window with curtains, a framed picture on the wall, and an air conditioning unit.

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(69 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lakeside

A hotel room with a large bed, a desk, a chair, and a view of greenery outside.

Room, 1 King Bed, Lakeside

9.4 out of 10
Exceptional
(8 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
voco Queenstown by IHG
Queenstown City Centre
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 1,000 reviews
The price is CHF 148
includes taxes & fees
30 Aug - 31 Aug
voco Queenstown by IHG

About this property

Novotel Queenstown Lakeside

A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a hot tub, valet parking and 24-hour room service. Housekeeping is available on request.
Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and free newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Queenstown Lakeside. During your stay, you're just a quick walk from Williams Cottage. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Steps from Williams Cottage and Lake Wakatipu
Novotel Queenstown Lakeside offers its guests a hot tub and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.
Elements – This restaurant serves breakfast and dinner. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 20 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 37 for adults and from NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1001 reviews
Rating 8 - Good. 290 out of 1001 reviews
Rating 6 - Okay. 123 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful breakfast
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing stay, perfect!
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within walking distance to attractions and restaurants and shopping
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Elamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and clean hotel rooms.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the lake, restaurants and cafes. Friendly and approachable staff, clean rooms.
Stayed 12 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Location excellent Staff very friendly and helpful Hotel very clean
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, inside and out. Great location right next to the Queenstown beach.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, good size rooms, comfortable bed, friendly staff, very close to cafes, restaurants and attractions.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and clean. Very conveniently located in the heart of town, but also quiet. Staff were very friendly and helpful and were able to store our luggage after checkout. Staff were helpful recommending sights and transport options.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Lora

Liked: Staff & service
Nice breakfast, good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful and close to downtown
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities
Great room, quality linnen and towels, great service
Stayed 1 night in Jan 2026
Verified review

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice gardens
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, close to dinning, beach and park.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

NITEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No 1 staff , very help full anytime ❤️
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick stay but it was exactly what we needed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Brian

Clean comfortable and quiet
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

FARIBORZ

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and a very clean place to stay at
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Robyn Maree

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was good. Very old and dated hotel in need of a revamp. Beds were lovely and ideal location. Just needs a renovation. Bathrooms and carpets pretty ordinary
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Nik

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and super convenient location
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 5 nights in Aug 2025
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to the waterfront and shops, restaurants and bars. Breakfast buffet is with it for value. Check in a bit slow, rooms tidy and services daily. Would recommend.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location to downtown
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Maree

Liked: Cleanliness, amenities
Very clean and friendly staff
Stayed 2 nights in Oct 2025