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Hotel Mamá Carlota

3.5 star property
VIP Access

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Photo gallery for Hotel Mamá Carlota

Front of property
Signature Double Room, 1 Queen Bed, Non Smoking | Blackout curtains, soundproofing, iron/ironing board
Courtyard
Restaurant
Building design

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000
  • Place, Zenea Garden
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪6 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking | Blackout curtains, soundproofing, iron/ironing board

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking | Blackout curtains, soundproofing, iron/ironing board

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Signature Double Room, 1 King Bed, Non Smoking

Blackout curtains, soundproofing, iron/ironing board

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Mamá Carlota

Self parking, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a library, tour/ticket assistance and wedding services are on-site.
Hotel Mamá Carlota offers 11 accommodations with complimentary bottles of water and a hairdryer. Rooms open to balconies or patios. 43-inch Smart televisions come with premium cable channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Querétaro hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Mamá Carlota. During your stay, you're just a quick walk from Theater of the Republic. Features include free WiFi in public areas, plus concierge services and a library.
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Zenea Garden and San Francisco Temple
As a guest of Hotel Mamá Carlota, you'll find a library, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Mamá Carlota also features concierge services, a front desk safe, and a communal living room. Parking is available for a fee.

This 3.5-star Querétaro hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Secured parking on site (MXN 150 per night; includes in/out privileges)
  • Limited on-site self parking

Things to do

  • Library

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mamá Carlota

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: MXN 150 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Hotel Mamá Carlota Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 383 reviews
Rating 8 - Good. 92 out of 383 reviews
Rating 6 - Okay. 36 out of 383 reviews
Rating 4 - Poor. 9 out of 383 reviews
Rating 2 - Terrible. 16 out of 383 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff was so friendly. Great budget option in the heart of Historico Queretaro. I would definitely stay here again!
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Convenient location. Attentive staff.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our night here!!
Stayed 1 night in May 2024
Verified

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but cute...would stay again!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a reasonable small hotel with limited facilities but very clean.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Queretaro
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Incredible stay. Very secure and great location.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely, small hotel walkable to mist everything you want to see nearby. Rooms are simple but chic and great option for the price
Stayed 5 nights in Sep 2023
Verified

8/10 Good

Michael E

Liked: Cleanliness, staff & service
okay
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos showed a more modern hotel, however, it was quite nice. The staff super nice and friendly
Stayed 1 night in Aug 2023
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service
Clean room. Comfortable. Great location. Staff was pleasant. There was not a lot of seating in the courtyard. Main complaint was the lack of consistent hot water. Pretty cool during the evening and taking a hot shower was important to us.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

MARIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! The only thing there’s no breakfast.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Maribel

Liked: Cleanliness, amenities, property conditions & facilities
Very close to Center of Querétaro
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Yona

Liked: Cleanliness, staff & service, amenities
Beautiful bright and cheerful hotel in the old town. It's located on a quiet street, just 5 minute walk to most central locations. Lovely decorated room and pretty lobby. My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard. Bonus- Great Cuban restaurant 2 doors away, make sure to try it! The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

RAFAEL

lack of supp
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mayrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humberto was a wonderfu helpful person.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice 💕
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Stayed 4 nights in Feb 2024