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Hotel Zidada and Chalets

4.0 star property

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Photo gallery for Hotel Zidada and Chalets

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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle la Mora S/N, El Gallito, Ezequiel Montes, QUE, 76680
  • Place, Museo del Dulce
    ‪14 min walk‬
  • Place, Pena de Bernal
    ‪13 min drive‬
  • Place, Vinedos La Redonda
    ‪36 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪71 min drive‬

Room options

View all photos for Grand Chalet, 1 Bedroom, Kitchenette

Grand Chalet, 1 Bedroom, Kitchenette | Premium bedding, down duvets, in-room safe, individually decorated

Grand Chalet, 1 Bedroom, Kitchenette

  • Mountain view
  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Queen Sofa Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Cabin

Deluxe Cabin | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Cabin

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Cabin, Mountain View

Panoramic Cabin, Mountain View | Premium bedding, down duvets, in-room safe, individually decorated

Panoramic Cabin, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Cabin, Mountain View

Elite Cabin, Mountain View | Premium bedding, down duvets, in-room safe, individually decorated

Elite Cabin, Mountain View

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Cabin, Mountain View

Comfort Cabin, Mountain View | Premium bedding, down duvets, in-room safe, individually decorated

Comfort Cabin, Mountain View

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Cabin, Mountain View

Premier Cabin, Mountain View | Premium bedding, down duvets, in-room safe, individually decorated

Premier Cabin, Mountain View

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Cabin

Family Cabin | Premium bedding, down duvets, in-room safe, individually decorated

Family Cabin

  • Mountain view
  • 74 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Cabin

Premium Cabin | Premium bedding, down duvets, in-room safe, individually decorated

Premium Cabin

  • Mountain view
  • 84 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Signature Cabin

Signature Cabin | Premium bedding, down duvets, in-room safe, individually decorated

Signature Cabin

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Cabin

Executive Cabin | Premium bedding, down duvets, in-room safe, individually decorated

Executive Cabin

  • Mountain view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Cabin, 1 Double Bed

Traditional Cabin, 1 Double Bed | Premium bedding, down duvets, in-room safe, individually decorated

Traditional Cabin, 1 Double Bed

  • Mountain view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Cabin, Mountain View

Junior Cabin, Mountain View | Premium bedding, down duvets, in-room safe, individually decorated

Junior Cabin, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Zidada and Chalets

Along with a 24-hour front desk, this smoke-free hotel has tour/ticket assistance and a garden. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, barbecues, a picnic area and a front desk safe are on-site.
Hotel Zidada and Chalets offers 23 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bathrobes. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 43-inch Smart televisions come with premium cable channels.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

During your stay at Hotel Zidada and Chalets, you'll be within walking distance of Pena de Bernal. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Pena de Bernal and Museo del Dulce
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, multilingual staff, and tour/ticket assistance are also featured at Hotel Zidada and Chalets. Self parking is free.

This 4-star Ezequiel Montes hotel is smoke free.

Guests are served a free full breakfast daily from 8:30 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 8:30 AM to 11:30 AM

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • Smooth flooring in room
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 floor
  • 23 buildings
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels

Food and drink

  • Electric kettle
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 800 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 13 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 800 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Firewood fee: MXN 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Zidada Chalets
Hotel Zidada and Chalets Hotel
Hotel Zidada and Chalets Ezequiel Montes
Hotel Zidada and Chalets Hotel Ezequiel Montes

Hotel Zidada and Chalets Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 105 reviews
Rating 8 - Good. 24 out of 105 reviews
Rating 6 - Okay. 6 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 4 out of 105 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Caleb

Liked: Cleanliness, amenities, property conditions & facilities
Room and service were both very nice. The hot tub in the cabin was excellent! Aromatherapy and jets were great!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rosa

Beautiful hotel, the room was very nice, clean and comfortable with wonderful views. Thank you
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hebatalla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with great views of Piña de Bernal. Staff is super super helpful, would love to come back
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Elmer

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place ! Unbelievable!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I considered a lot of options in Bernal but I'm glad I chose this hotel. I felt very safe and cozy. The view of the monolith was unbeatable! The staff were welcoming and breakfast delicious outdoors. My room and the grounds were like a fairy tale!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited from the States, and we really enjoyed our stay! I loved that it was higher on the hill above the other hotels and had the perfect view of the Peña de Bernal. The staff was very helpful, and someone was always at the gate to make sure we could enter, whether we were driving in or walking in. Downtown was maybe a five-minute walk down the hill, which was perfect (but you need to be okay with walking up and down a hill on somewhat uneven roads). The wineries were only about 20 minutes away, which was where we visited for an entire afternoon. The breakfast was convenient and delicious as well- there was cereal, chilaquiles, eggs, yogurt, and fruit every morning. We would stay here again!
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Yoshiki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They don’t give you any payment receipt at first request. Which is weird as a commercial establishments like a hotel. You’ll need to negotiate it.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Enrique

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room I got had a great view of the monolith. However there were a lot of flies in the property which didn’t seem hygienic. The included breakfast does not have many options. Also they charge me twice, once for confirming the booking and second one when checking in. The booking one is cancelled on the spot however the refund does not happen immediately, it can take weeks so be prepared for that. Overall I feel the prices are not justified
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities
this property has a very nice location, but the service is terrible starting at the gate, lack of services as well as extremely poor food service, never received information about amenities or other services. The water for the shower is extremely hot or cold, not able to regulate. Pictures of the property are beautiful but once get there everything was deceiving.
Stayed 3 nights in Mar 2025
Verified

4/10 Poor

Luis Alfredo

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Stay – Lacking Basics and Comfort

Sure! Here’s a naturally worded, native-style review in English: ⸻ Unfortunately, I wouldn’t recommend this hotel. The room didn’t have air conditioning, which made the stay really uncomfortable. The beds were of very poor quality—hard to sleep on—and the bedding felt cheap and worn out. They also didn’t provide basic amenities like body soap, which is really surprising for any hotel. To top it off, checkout was incredibly slow. They insisted on checking each room manually before letting guests leave, which felt disorganised and unnecessary. Definitely not worth the price.
Stayed 1 night in Apr 2025
Verified

8/10 Good

maria eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonito, con un interiorismo muy bien cuidado, el desayuno bueno, el café de olla delicioso, a unos pasos del centro, excelente servicio, estacionamiento grande, solo deben revisar que el agua de la regadera no salga muy caliente o sale muy fría
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Ana Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
Muy caro para lo que es. La habitación es bonita pero no tienen áreas recreativas. El servicio y la atención son malísimos, lejos de estar a un nivel de un hotel que cobra esos precios. Un reglamento del terror donde no te sientes seguro y te quieren cobrar por todo. Vasos desechables y ni siquiera ponen kleenex en el cuarto.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ale Jaime

Liked: Cleanliness, staff & service, amenities
Muy limpio y bonito
Stayed 1 night in Jan 2026
Verified

8/10 Good

Luis Fernando Villicaña

Liked: Cleanliness, property conditions & facilities
El personal muy amable . La habitación bien pero creo que podría mejorar, la presión del agua para regadera y tina fue muy lenta . Más de horas para llenar la tina. Las toallas necesitan cambio
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sergio Armando

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, todos super amables
Stayed 1 night in Feb 2026
Verified

8/10 Good

Sofia

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es muy bonito y está muy bien ubicado. La cama cómoda y con buenas cobijitas para época de frío. Puedes dejar tu coche ahí aunque el check-in sí lo hagan hasta las 3:00 PM. Cuenta con desayuno casero que es sencillo pero rico. No logramos bañarnos con agua caliente con todo y que fueron a revisar.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar! Muy cerca del centro, el personal es muy amable y atento. El desayuno sencillo pero muy rico. El cuarto estaba muy limpio y la cama deliciosa! Me encantó, definitivamente regreso!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo de maravilla, el hotel a unas cuadras caminando del centro de Bernal
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
La habitacion y la ubicacion excelentes
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities
La habitación más que espectacular y el personal con mucha actitud de servicio
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service
La habitacion muy cómoda, la limpieza bien. Muy buen lugar, excelente vista.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Denys Ilse

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
No siguieron mis indicaciones en una habitación que de acuerdo a la página es de 6 personas y solo dejaron servicio para 4 personas (sin batas, 1 jabon de 100 ml y una crema con olor raro) 4 botellas de agua, medias toallas muy duras. los vidrios estan manchados y las fotos salen terribles, agua del jacuzzi sucia. La cafetera es pequeña. No te ofrecen los servicios por ejemplo la carga de la chimenea el servicio del jacuzi tarda mas de 40 minutos en arrancar.Su sistema hidráulico es deficiente hubo un señor atrás de mi habitación no se si jugando y se quedaba sin agua el w.c., en la regadera no existe el punto medio muy caliente o muy fría y sin presión. Solo un baño para 5 es complicado. La vista es excepcional , el desyuno súper rico, pero reducido.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hemos quedado muy gratamente sorprendidos por el lugar, cabañas muy amplias con hermosos jardines, cómodas, limpias y con una vista increíble hacia la Peña. Es un lugar que a pesar de estar muy cerca del centro (5 minutos caminando) es muy tranquilo y seguro, cuenta también con amplio estacionamiento. El personal siempre con una excelente actitud de servicio las 24 horas, el cual se agradece mucho. El desayuno buffet que está incluido es sencillo pero rico, y lo comes en un lugar muy agradable con vista hacia la Peña. Vimos que es un lugar que aceptan mascotas, para los que piensan venir con ellas. Lo disfrutarán mucho
Stayed 1 night in Oct 2025
Verified

8/10 Good

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado
Stayed 2 nights in Oct 2025