The room was in a location that was close to where we were going to be. The deposit policy differs from what we were told. But overall it was a decent stay.
I had to book an entirely different room just to get a non-smoking room.
I had to pay for 2 rooms, even though I only needed one.
I feel as if I should be refunded for the first room.
The check in was easy.. I still have yet to receive my deposit back. One of the beds had dirty stained sheets, I couldnât get any fresh ones until the next day. We stayed Thursday night - Monday morning and no one came to clean. We got towels and fresh blankets after asking multiple times. Parking was convenient for our visit and it was close to where we had to go so it was an easy pick but will not be staying here again.
I booked this hotel over a month in advance and was told 3 hours before check in that my reservation was cancelled due to not putting down a deposit despite my contract stating that no payment was due until arrival at the property. Unreliable, rude, and inconsiderate
I had reserved a non smoking room. Upon arrival, the room wreaked of smoke. All the company would do is spray some air freshener in the room. Then they gave me a hard time about refunding my reservation. The area did not feel safe at all either. I would have had a hard time even trying to sleep for not feeling safe. I strongly urge people to not stay at this hotel.
The room was not ready at 5:30. We were told theyâd be ready at 3 PM. When we arrived. We had to wait 45 minutes to check-in. Our rooms were not even clean when we were let into the room very sketchy neighborhood and very drug-infested. I did not even feel comfortable, leaving my room without my husband. I did not suggest anyone staying at this property.
Checked in and as soon as we get our stuff in the room immediately after seen roaches crawling from behind the desk and bed frames, checked out immediately after and am currently fighting to get a refund as we were not expecting to walk into a roach infested hotel. Terrible service so far if I could give a 0 rating I would hopefully hotels.com makes this right , they have been the only ones thus far being understanding and even put $30 in one key credit that same night that we used toward another hotel after spending $150 for red roof had our weekend cut short and disrupted. Extremely upset never again