2/10 Terrible
Toney
Travelled with family and small children
8 Dec 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On Friday, my family was abruptly removed from the property without any valid explanation. We were given no notice, no opportunity to resolve any alleged issue, and no policy violations were ever communicated to us. We had been paying on time and had maintained our stay at this location for 71 consecutive days without a single incident or complaint.
Despite this, the manager, Chad, refused to accept our payment for the upcoming week and forced us to leave—with our children present—during extremely cold weather. This action appears retaliatory, as the only preceding event was me asking why other tenants behind on payments were granted leniency while my fully compliant family was denied the opportunity to continue staying.
Following our removal, we attempted to book a room at another Extended Stay America. At that point, we discovered that our family had been added to a “Do Not Rent” list, further preventing us from securing shelter. This was done without cause, without documentation, and without any communication from management. We were left stranded, with children who were cold, frightened, and unsure of where we would sleep.
Toney
Stayed 3 nights in Dec 2025
