This property is so run down physically, pictures on the website are so deceiving. Spring in bed is so bad, wooden floor creaks, you will keep waking up if you are light sleeper with any movement in bed or across the room. The stench from the toilet is awful if you forget to close the door. Hot water runs out, so you better shower fast. Staff are friendly and accommodating though and the breath taking view of the mountain from your room makes the stay here worthwhile. The management needs to upgrade this hotel as another fellow guest mentioned that this establishment is the same since 16 years ago. If itâs not for the view, I would have checked out and changed hotels.
Driving to the resort is a challenge. It is not a normal tar road.. uneven dirt road with lots of rocks.
The staff got our booking mixed up in the beginning and wanted to give us a different room with lower price . After insisting, manage to get the correct room type.
Room cleanliness is acceptable but the bathroom is smelly and very dirty.
The steamboat we ordered for dinner was good and the staff at the cafe was nice.
The bathroom was with ants and felt unclean. Breakfast is basic - fried noodle, rice, fruits and juice/coffee/tea. When told there was no watermelon left in the breakfast, staff told me they need to 'cook' it - staff was not attentive. The only plus of this hotel is the view of the mountain.
The view is superb. Very direct magnificent view of Mount Kinabalu. But the aceess into the resort (2km) is not proper tar road. The room is basic with all the necessary amenities and clean. Comfortable stay.
The staff is friendly & helpful. They are very oblige to all your needs /request. Thank you.
We booked kinabalu wing & the view simply amazing. Apart from this, the property is old & lack of maintenance. Bulbs not working, mosquito mesh broken, stains on bedsheet, tv channels not working well. and No wifi (wifi only available at lobby which is a distance from hotel room). The property seriously need some refurbish / upgrading works.
3km bad road condition to premise. View is beautiful.The building and premise -rundown, not as shown on Hotels.com. Poor management. Room is dated-Old dingy furniture. Bidet pressure too strong, cant control. Bathmat is bad.Restaurant- minimal choice of breakfast. Menu not tasty. Many stray dogs-unhygienic. Staffs- friendly and helpful, that made our stay a pleasant one. Strategic location to places of interest.
Isolated hotel far from the main road. The small road leading to the hotel is about 2.3km long
and is unpaved. We stayed in two Jungle Mountain rooms next to each other. The rooms were big but need some maintenance work. The door locks were faulty. The bathroom in one of the rooms had drainage issue resulting in wet floor all the time and it smelled badly.
The staffs were friendly and helpful. They attended to our needs promptly.
1. No WIFI in rooms - Only hotel lobby has WIFI connection (we can't even use own data as there is not service at all at our own rooms)
2. Hotel is suppose to serve buffet breakfast but their min. room booking is 15 room; As they only had 13 rooms booked for the night, we only get set meals...which is not worth the money but food was okay, not too bad.
3. No guards at the "JUNGLE MOUNTAIN Rooms", our room is isolated at a further place from the lobby:
- The room doesn't have a proper lock, anyone can see through your room because it is glass window.
- If something happens, we do not know who to call for help as there is NO TELEPHONE in the room
- We heard something around 12am (someone/something making small noises with their feet at our door) we thought this hotel might be haunted lol
4. From the MAIN ROAD, you will need to drive through ROCKY & TERRIBLE road conditions...(around 3km-4km) and the road to the hotel doesn't have sufficient street lights during night time and the roads are very steep.
jungle mountain is just infront of the jungle. cant see the mountain at all. no safety as it isolated. water heat stop after 2 people bath then have to wait. smelly toilet. not suitable for elders as you need to climb stiars to top.
big triple bed room. breakfast normal. recommend to take kinabalu wing only or valley wing.
Place was further away from the main town but still quite accessible with a car. Room was generally clean and spacious but no wifi in the room, had to head to the lobby for that. Cleanliness of the bedding could do with some improvement. Breakfast was mediocre.
Strategic place to stay with nice view of environment, only the road To reach the resort is very unsatisfied .. wish the management can consider to fix the road ..