Lockbox frozen shut, but eventually got into it. Then the doorâs lock was also frozen and worked inconsistently. After about 10-15 minutes of jimmying the lockbox and door, we eventually got in. Then locked the door from the inside, found that we couldnât unlock it. Called the host to tell them we were trapped. After maybe 20 minutes they showed up. After they struggled with the door, they eventually got it unlocked. Together, we couldnât come up with a way to consistently operate the lock. Also reported that the heater wasnât working.
When it was determined that it was not possible to fix either issue, I asked for another room.
They said they were fully booked and couldnât move us. So we had to keep the door unlocked and cold all night long.
Feeling unsafe, I stayed up all night to watch over my family. Not at all the luxuriously restful experience I thought Iâd paid for.
When our nextdoor igloo stayed vacant all night, I felt extra lied to about âfully booked.â
It seems what the host meant was âif I switch rooms, I wonât be able to rent your room and make revenue from it.â
When the cleaning crew showed up in the morning at our checkout time, we told them about the door and the heater, they said they knew and acknowledged it was a longstanding issue.
The igloo is such a cool concept, but Iâm extremely disappointed to have paid as much as I did and not even received a restful nightâs sleep, and even more furious to have been gaslit by the hosts.