The place is nice, spacious and well designed, with two balconiesâwhich was a great touch. But we ran into several issues during our stay. First, the company managing the rental did not provide clear arrival instructions in a timely manner, and requires renters to travel to its office at a separate location to pick up materials like an elevator key, pool bands and a guideâall things that could easily have been left in the unit.
Second, on our first morning there, cleaners walked through the locked front door without knockingâwhile I was getting dressed after a shower. I mentioned this to the host in an email and never received an apology or any response at all.
Third, we could not get access to the garage and the elevator did not work.
This couldâve been a much better rental, but communication was lacking.