This is my second time staying at this hotel. The hotel itself is very nice. Common areas appear to be clean. However, the service was horrible. Since the hotel requires you to put in a request for room service, I called the front desk the first night for service for our remaining time there. Apparently no one had put our request on schedule, room service never came. When I called reception to ask if someone can come and empty the trash cans, the lady said with a bad attitude "I'm here by myself." I then asked "So you can't come up and do it?" She said "No, I can't! Just leave your trash outside of your door." I then asked if she had trash bags, she said "I can't take it up to you, you can come down and get it if you want." I couldn't go downstairs since I was with sleeping kids by myself, I did what was instructed by the receptionist. I emptied all the trash cans and put the bags in the hallway outside our door, thinking someone would pick up the trash in the next few hours. The trash was not picked up for 2 days. Other guests started to pile their trash on top of ours. It became pretty gross. Anyway, it's a good place to stay if you don't need a lot of interactions with the hotel staff.
