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Holiday Inn Express & Suites Richland by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Richland by IHG

Experience the comfort of this hotel, featuring a multi-story structure with balconies and convenient parking.
Two single beds with white linens and wooden headboards, each with a bedside table and lamp, and a mounted television.
Conference room with a long table, comfortable seating, and a large screen for presentations.
Swim and relax in our indoor pool surrounded by a tiled deck and natural rock formation.
Enjoy a wide selection of hot and cold dishes at our self-service buffet.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Housekeeping

Explore the area

Map
1970 Center Pkwy, Richland, WA, 99352
  • Columbia Center Mall
    ‪6 min walk‬
  • Three Rivers Convention Center
    ‪2 min drive‬
  • Toyota Center
    ‪3 min drive‬
  • Pasco, WA (PSC-Tri-Cities)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(10 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(7 reviews)
  • 59 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 49 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

7.6 out of 10
Good
(4 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom, Balcony, River View (2 Queen)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 1 Bedroom, Balcony, River View (2 Queen)

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony, River View

1 bedroom, Egyptian cotton sheets, down duvets, pillow-top beds

Suite, 2 Queen Beds, Balcony, River View

8.8 out of 10
Excellent
(16 reviews)
  • 49 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Richland by IHG

Tuscan-style hotel with free breakfast and free airport shuttle
This smoke-free hotel features an indoor pool, an outdoor pool and a 24-hour health club. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site.
Holiday Inn Express & Suites Richland by IHG offers 82 accommodations with a safe and free newspapers. This individually decorated and furnished accommodation includes desk chairs. Pillowtop beds feature Egyptian cotton sheets and down duvets. LED televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express & Suites Richland by IHG gets high marks from our customers. During your stay, you're just a quick walk from Columbia Center Mall. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle. This property offers pet-friendly amenities, such as an off-lead area.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 7 minutes by foot from Columbia Center Mall and a 3-minute drive from Three Rivers Convention Center
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
Holiday Inn Express & Suites Richland by IHG offers its guests an indoor pool, an outdoor pool, a 24-hour health club, and Access to hot tub. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. Event space at this hotel measures 780 square feet (72 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Richland by IHG. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available on request). Free self parking is available.

This Tuscan-style Richland hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 5:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 7:00 AM to 9:00 PM at scheduled times and on request
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 5:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (780 square foot of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2003
  • Fireplace in lobby
  • Smoke-free property
  • Tuscan architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Express & Suites Richland by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Hotel Richland
Holiday Inn Express Richland
Richland Holiday Inn Express
Holiday Inn Express Richland Hotel
Holiday Inn Express Suites Richland
Holiday Inn Express Suites Richland
Holiday Inn Express Suites Richland by IHG
Holiday Inn Express Suites Richland an IHG Hotel
Holiday Inn Express & Suites Richland by IHG Hotel
Holiday Inn Express & Suites Richland by IHG Richland
Holiday Inn Express & Suites Richland by IHG Hotel Richland

Holiday Inn Express & Suites Richland by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 490 out of 775 reviews
Rating 8 - Good. 194 out of 775 reviews
Rating 6 - Okay. 49 out of 775 reviews
Rating 4 - Poor. 20 out of 775 reviews
Rating 2 - Terrible. 22 out of 775 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

A positive was cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Annette

Stayed 1 night in Apr 2025

8/10 Good

dawna, cheney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
leaving litter. More towels. Less foam on hot tub.
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela, Benton City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Quiet. Easy parking and reasonable price. Staff are friendly and helpful.

10/10 Excellent

Rouchelle

Stayed 1 night in Apr 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic
Stayed 1 night in Mar 2025

10/10 Excellent

Lacey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, I was staying with my husband for our anniversary but they allowed us to bring the kids in to swim even though the kids where not stay the night with us!! Great staff!! The jetted tub was nice and it was huge 10/10 would recommend and will stay again!!
Stayed 1 night in Feb 2025

10/10 Excellent

Ubaldo

Stayed 2 nights in Mar 2025

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good breakfast, ok bed

Stayed 1 night in Mar 2025

4/10 Poor

Ashley

Travelled with family
Stayed 1 night in Mar 2025

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet. Friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the 24 hour pool
Stayed 2 nights in Jan 2025

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean facilities. Convenient location.
Stayed 1 night in Mar 2025

10/10 Excellent

Mellanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff who made our entire stay incredibly comfortable. We had a little bit of a problem with our jacuzzi, We reported it to the front desk and it was fixed immediately. We even added a third night unexpectedly, and the staff was amazing. If you're staying in tri cities, I definitely recommend this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ash

Stayed 1 night in Mar 2025

10/10 Excellent

Jonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place with helpful staff! Will stay there again
Stayed 2 nights in Mar 2025

10/10 Excellent

Mijken

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2025

6/10 Okay

Emily

Travelled with family
Liked: Staff & service, room comfort

Not bad!

Hotel was clean , staff was very friendly , room didn’t have a fan in the bathroom , door to room didn’t close properly, and room was extremely hot and temperature wouldn’t turn down . all in all decent stay !
Stayed 1 night in Feb 2025

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Deborah

Stayed 1 night in Feb 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best holiday inns i have stayed at. Great experience
Stayed 2 nights in Feb 2025

10/10 Excellent

Mijken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No complaints

Will stay here again
Stayed 1 night in Feb 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce modern hotel
Stayed 1 night in Feb 2025