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Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

2.5 star property

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Photo gallery for Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby sitting area
Point of interest
Exterior
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Room service
  • Bar

Explore the area

View in a map
50 Comstock Street, Richland, WA, 99352
  • Place, Howard Amon Park
    ‪7 min walk‬
  • Place, Richland - Benton City Loop
    ‪10 min walk‬
  • Place, Kadlec Regional Medical Center
    ‪3 min drive‬
  • Airport, Richland, WA (RLD)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, River View

Standard Room, 1 King Bed, Non Smoking, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(7 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Larger Room)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Art Deco hotel with free breakfast and fitness centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site. Housekeeping is available on request.
Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection offers 136 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Richland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A children's pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection. During your stay, you're just a quick walk from Columbia River. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at Salud Bar & Kitchen
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • On-site recreation includes a gym, a sauna and basketball
  • 7 minutes by foot from Howard Amon Park and a 3-minute drive from Columbia Point Golf Course
  • Dogs welcome for a fee (restrictions apply)
Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection offers its guests a seasonal outdoor pool, a kids' pool, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 720 square feet (67 square metres) and includes a conference centre. A fitness centre, a terrace, and a vending machine are also featured at the family-friendly Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection. Free self parking is available. A complete renovation of Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection was completed in December 2019.

This Art Deco Richland hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Salud Bar & Kitchen – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salud Bar & Kitchen

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (720 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1968
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 7.75 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 10 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Shilo Inn Suites Hotel Richland
Shilo Inn Suites Richland
Richland Shilo Inn
Shilo Inn Richland Hotel Richland
Shilo Inn Suites Hotel Richland
Riverfront Hotel SureStay Collection by Best Western
The Riverfront Hotel SureStay Collection by Best Western
Richland Riverfront Hotel an Ascend Hotel Collection Member

Reviews

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection Reviews

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 273 out of 737 reviews
Rating 8 - Good. 182 out of 737 reviews
Rating 6 - Okay. 134 out of 737 reviews
Rating 4 - Poor. 71 out of 737 reviews
Rating 2 - Terrible. 77 out of 737 reviews

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the pool was very nice. The gym was good enough for work out with the dumbbell sets they have. The sauna was refreshing. The onsite restaurant was very delicious and the tequila bar was very interesting. Small walk to the river where you could enjoy a nice morning walk. I very much enjoyed my time there. Complementary breakfast was great.
Stayed 3 nights in Jul 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for the stay.
Stayed 2 nights in Aug 2025

8/10 Good

TJ

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Overall good. Property needs some love.
Stayed 2 nights in Aug 2025

6/10 Okay

Pat

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!
Stayed 1 night in Aug 2025

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family staycation. Breakfast was delicious .
Stayed 1 night in Aug 2025

2/10 Terrible

Dirk

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
There were fees that were not included in the booking. The front desk clerk only stated service charge... The true charges for the room are not shown on the web site. Manager reference a different web page
Stayed 1 night in Aug 2025

10/10 Excellent

Skyler

Stayed 1 night in Aug 2025

6/10 Okay

Ramon

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It appears the hotel is out dated and needs a major overhaul. Our room was nice, clean and roomy but the exterior needs to be redone. Breakfast was very disappointing with few options and powdered eggs, really? I’m sure, back in the day, this property was top notch but it is showing its a.
Stayed 2 nights in Aug 2025

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the river front location. Bikes were a fun option, but could use some repairs.
Stayed 2 nights in Aug 2025

2/10 Terrible

Erika

Business traveller
Disliked: Cleanliness, property conditions & facilities
Staff were very nice and informative but when I was laying in bed the ceiling was covered in bugs. Not sure what they were and if I hadn't already been awake for 24 hours I would have went somewhere else.
Stayed 1 night in Aug 2025

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Stayed 3 nights in Aug 2025

6/10 Okay

lisa, gladstone

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was excited about this property because the price was right, it had a pool, breakfast and a restaurant on property. Unfortunately, I forgot that you get what you pay for. The staff was very nice, but the pool/pool area was not very clean, the breakfast was lacking and the room needed some attention (i.e., broken faucet, dirty upholstery, bad patch jobs on walls and mold on tub caulking).
Stayed 3 nights in Aug 2025

4/10 Poor

don

Disliked: Cleanliness, property conditions & facilities, room comfort

Go somewhere else

the bed was old and uncomfortable. The pillows were terrible. the refrigerator leaked water and there was always a large puddle in front of the counter. Both pool and hot tub were filthy. We wished we had stayed anywhere else.
Stayed 2 nights in Aug 2025

8/10 Good

YuVonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

John, Dallas

Stayed 1 night in Aug 2025

10/10 Excellent

Rusty

Great stay
Stayed 1 night in Aug 2025

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
By the river
Stayed 2 nights in Aug 2025

10/10 Excellent

Chad, Pendleton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Very comfortable beds!
Stayed 2 nights in Aug 2025

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great outdoor pool and games options for kids
Stayed 1 night in Jul 2025

2/10 Terrible

Azra

Business traveller
Disliked: Amenities
There were bugs crawling everywhere in the room. So I had to go down to the reception to request another room. I had driven 200 miles and it was 8 pm when as tired as I was I also had to deal with the bug issue. Also no elevator makes it very difficult for an older person like myself to carry my bags etc This hotel is way lower than my expectations considering $738 or so for 5 nights stay! For that amount one expects a better, cleaner, bug free room and better amenities. I'll have to look for alternate accommodations but am not sure if I would be able to find any other place at such a short notice! Also the front desk person checking me in, did not mention the Kadlec Hospital corporate rate, as if they would have, it could have saved me $200 plus. Another front desk person Susan was very unprofessional and rude when I requested the corporate rate information. Not staying here ever again!
insects crawling everywhere!
Insects crawling on the bed! Shall be posting these on websites where hotels are advertised
insects crawling on the roof.
Stayed 5 nights in Jul 2025

8/10 Good

katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025