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Holiday Inn Express Richmond I-64 Short Pump Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Restaurant
Room amenity
Exterior
Property amenity
Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
9933 Mayland Drive, Richmond, VA, 23233
  • Place, Virginia Hospital & Health
    ‪3 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪6 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications) | Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(8 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(68 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(44 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Extra Floor Space)

8.6 out of 10
Excellent
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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Exterior
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includes taxes & fees
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About this property

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

This smoke-free hotel features a 24-hour fitness centre, coffee/tea in a common area and a seasonal outdoor pool. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site.
Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers 112 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and hairdryers.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Guests aged under 16 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Richmond I-64 Short Pump Area by IHG. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Short Pump Town Center and 10 minutes from University of Richmond
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. A business centre and meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 500 square feet (46 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Express Richmond I-64 Short Pump Area by IHG. Free self parking is available. A complete renovation of Holiday Inn Express Richmond I-64 Short Pump Area by IHG was completed in December 2021.

This Richmond hotel is smoke free.

Guests are served a free self-service breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 500 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (84 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2001
  • Double-glazed windows
  • Renovated entire property - December 2021
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express I-64 Northwest
Holiday Inn Express I-64 Northwest Hotel
Holiday Inn Express I-64 Northwest Hotel Richmond
Holiday Inn Express I-64 Richmond Northwest
Holiday Inn Express Richmond Northwest
Holiday Inn Express Richmond Northwest I-64
Holiday Inn Express I-64 Richmond Northwest Hotel
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
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Holiday Inn Express Short Pump Area
Hotel Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Richmond Holiday Inn Express Richmond I-64 Short Pump Area Hotel
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Holiday Inn Express Richmond I 64 Short Pump Area
Holiday Inn Express I 64 Richmond Northwest
Express Short Pump Area

Holiday Inn Express Richmond I-64 Short Pump Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 66 out of 1002 reviews
Rating 4 - Poor. 31 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Cesar

Stayed 3 nights in Dec 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
All was well!
Stayed 1 night in Dec 2025

10/10 Excellent

Brandi

Stayed 1 night in Dec 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious nice tv shower area . Bed was comfortable. Breakfast wonderful .
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael, Williamsburg

Stayed 1 night in Dec 2025

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness
The room felt totally neglected. I’ve stayed there twice in the last two months. The first time no one came to my room. I wound up having to get towels from the front desk and eventually just asked to be put in a new room to have clean sheets and towels. This time someone at the front desk said there was a note to come into my room every day. They came the first day and then not after that. We wound up having to ask for towels and toilet paper at the front desk. I thought they maybe were a casualty of the Trump administration and that their housekeeping people were afraid to show up because of the ICE raids, but my son, who used to stay there and no longer does, said that’s the norm for them now. In fact, a woman at the desk last time told me they only clean the rooms when someone checks out. There was a note in the elevator that both of their ice machines were broken and you could go to a hotel nearby if you wanted ice.
Stayed 5 nights in Dec 2025

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice holiday inn express
Stayed 1 night in Dec 2025

8/10 Good

Jayne

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Staff very pleasant.
Stayed 1 night in Nov 2025

10/10 Excellent

Barbara, Boertown

Stayed 1 night in Dec 2025

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfort rooms with good taste breakfast foods. Good job of staff like cooked personnell, room cleaners and frontdesk. All A+Tnks.
Stayed 1 night in Dec 2025

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Toilet didn’t flush and despite being a pet friendly hotel I was asked if I had a service dog when I walked in?
Stayed 1 night in Dec 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities
Room is always perfect!
Stayed 1 night in Nov 2025

10/10 Excellent

franko

Stayed 1 night in Dec 2025

10/10 Excellent

Debajyoti

Stayed 18 nights in Nov 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was super... freshly made very clean. breakfast was absolutely fabulous... Staff super friendly... as usual... never an issue when your at a Holiday Inn Express...
Stayed 1 night in Dec 2025

10/10 Excellent

Jeanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, bed was so comfortable.
Stayed 1 night in Dec 2025

8/10 Good

Vicki, Kingwood

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent except the breakfast menu. Also needed to add another bar for assistance in exiting the shower. Great place to stay!!!
Stayed 3 nights in Oct 2025

2/10 Terrible

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Accidentally booked this room in Richmond but wanted one in Charlottesville. The two hotels are owned by the same company but Brian, the front desk clerk, refused to let us move the reservation to Charlottesville. Pathetic. Practically begged but “no”. Expedia was willing but not the hotel.
Stayed 1 night in Dec 2025

6/10 Okay

Beth

Travelled with family
Liked: Staff & service, amenities
Friendly staff, good breakfast, clean and comfortable lobby. Rooms need new sheets, comforters, and shower curtains as there were holes in each and stains in the comforter - they need to replace the items showing that much wear and tear.
Stayed 5 nights in Dec 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean room. I would definitely return when I’m in the area.
Stayed 1 night in Dec 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was real friendly at check in and out. The hotel was updated, clean and great location
Stayed 1 night in Dec 2025

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, amenities
Room was spacious and clean. Staff was very courteous. I really enjoyed the stay; it was a quiet environment. The continental breakfast had many options to choose from and the food and beverages were good.
Stayed 1 night in Dec 2025

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
They need to mind their own business! I left my dog in the car for a brief period with food and water. The outside temp was 30. The car is his home and he was protecting it. Some people had to complain as they approached the vehicle and he barked. Don’t stay there with a pet !!!
Stayed 1 night in Nov 2025

8/10 Good

Justin

Stayed 1 night in Dec 2025

10/10 Excellent

Greg

Stayed 1 night in Dec 2025