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Hyatt Place Richmond/Innsbrook

3.0 star property

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Photo gallery for Hyatt Place Richmond/Innsbrook

Bar (on property)
Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
4100 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.2 out of 10
Very good
(24 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(57 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (High Floor)

7.6 out of 10
Good
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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4.0 out of 5, Very good, 1,009 reviews
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includes taxes & fees
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About this property

Hyatt Place Richmond/Innsbrook

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free weekday breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available once per stay.
Hyatt Place Richmond/Innsbrook offers 124 accommodations with DVD players and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hyatt Place Richmond/Innsbrook gets good marks from our customers. During your stay, you'll be close to Short Pump Town Center. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1195 square feet (111 square metres) and includes conference space. The business-friendly Hyatt Place Richmond/Innsbrook also features a 24-hour fitness centre, a picnic area, and express check-in. For a fee, parking is available. A complete renovation of Hyatt Place Richmond/Innsbrook was completed in March 2025.

This 3-star Glen Allen hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:00 AM.
Hyatt Place Richmond/Innsbrook has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 5 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,195 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 434 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 85 out of 1000 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jane Elyce

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Bob was excellent- friendly, welcoming and fast. Appreciated the kind welcome after a long day.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff and the room were perfect.
Stayed 1 night in Dec 2025

6/10 Okay

Judith

Liked: Cleanliness, staff & service, amenities
We were given two handicap room, although no one was handicapped in our party. The shower water came out in a trickle and the tub did not drain. The towel racks looked like they were ready to fall down. . I tried to call the front desk to tell them about the shower and the phone did not work.
Stayed 2 nights in Nov 2025

10/10 Excellent

Andresha

Stayed 1 night in Nov 2025

10/10 Excellent

I-Tuere

Liked: Staff & service
The staff were all so nice and helpful
Stayed 2 nights in Nov 2025

4/10 Poor

Vincent

Liked: Staff & service
Staff amazing. Rooms large but bathrooms are terribly small. Mold. Painted over rust. No fan in a prob 20sq ft bathroom. Beds not very comfortable. Charge for parking in an open lot. Extrerior poor maintenance. Weird smell in hallways.
Stayed 3 nights in Nov 2025

8/10 Good

Darrin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room very clean!
Stayed 2 nights in Nov 2025

8/10 Good

renee

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Eleanore

Liked: Cleanliness
Staff was very helpful!
Stayed 1 night in Nov 2025

10/10 Excellent

Shaina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean! Staff was nice and breakfast was awesome !
Stayed 1 night in Nov 2025

4/10 Poor

Reema

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean Staff very friendly and courteous Bathroom is very small and the door wouldn't close or lock The bed mattress was uncomfortable so are the pillows No variety in breakfast buffet
Stayed 2 nights in Nov 2025

8/10 Good

Will

Stayed 1 night in Nov 2025

10/10 Excellent

Aiyesha

Stayed 2 nights in Nov 2025

6/10 Okay

gloria

Stayed 1 night in Nov 2025

8/10 Good

JaTaen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good breakfast, helpful staff. Only complaint is that the shower was very small. I would stay again, but request an accessible room.
Stayed 1 night in Nov 2025

8/10 Good

Lynn

Room was a little loud but overall a very good stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Nechelle

Stayed 1 night in Nov 2025

10/10 Excellent

Diane Coyne

Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, very nice staff and a great breakfast. It was super crowded with students but still managed very well for those of us who were just travelling with our families.
Stayed 1 night in Nov 2025

10/10 Excellent

Zakiyyah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From beginning to end everything was just amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was PERFECT !!!!! Thank you so much for guiding us to this hotel. It was so close to the Tin Pan music venue and just a nice clean spacious room. The breakfast was good, all though could have used a little more heat to keep it warm. But all i all , it was good ! Hyatt Place is one of our most favorite hotels to stay at !!!
Stayed 1 night in Oct 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, the breakfast was great as well
Stayed 1 night in Oct 2025

10/10 Excellent

Reginald

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2025

6/10 Okay

Richard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Many things in the hotel were broken, the A/C was dodgy, ice machine down, one elevator was out of service, and the other elevator's inspection was years out of date.
Stayed 2 nights in Oct 2025