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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Lewis Ginter Botanical Garden
    ‪8 min drive‬
  • Place, University of Richmond
    ‪8 min drive‬
  • Place, Short Pump Town Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

7.0 out of 10
Good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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4.4 out of 5, Excellent, 1,000 reviews
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About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Suburban hotel with fitness centre and 24-hour business centre
An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a seasonal outdoor pool.
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with a safe and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Holiday Inn Hotel and Suites Richmond West End by IHG, you'll be within walking distance of Virginia Hospital & Health. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, 2 meeting rooms and conference space
  • On-site recreation includes a gym
  • 9 minutes by car from Short Pump Town Center and 12 minutes from Virginia Commonwealth University
Holiday Inn Hotel and Suites Richmond West End by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Business amenities include a 24-hour business centre and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1700 square feet (158 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Hotel and Suites Richmond West End by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Richmond hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Holiday Inn Hotel and Suites Richmond West End by IHG has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults and USD 7.00 to 7.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 239 out of 385 reviews
Rating 8 - Good. 79 out of 385 reviews
Rating 6 - Okay. 38 out of 385 reviews
Rating 4 - Poor. 16 out of 385 reviews
Rating 2 - Terrible. 13 out of 385 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Maria Linda, Myrtle Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment was well run and convenient.
Stayed 1 night in Aug 2025

10/10 Excellent

ferhat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Donald

Stayed 4 nights in Aug 2025

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place would rent again
Stayed 3 nights in Aug 2025

10/10 Excellent

Tanea

Liked: Property conditions & facilities
Loved the room. Clean and spacious. My family and I were very comfortable.
Stayed 1 night in Aug 2025

2/10 Terrible

John

Travelled with family
Disliked: Amenities
My husband and I searched for a pool and got there it was horrible experience. Never recommend this place pool had kids in there splashing and rough housing had to take my grandson out. 2 to 3 other families came down and had to leave . Could not enjoy the pool. Don’t know know what was going on. Kids in there with wrist bands on and parents not at all supervising their kids. My husband had to yell at the kids. Kids throwing footballs .
Stayed 1 night in Aug 2025

2/10 Terrible

Dong

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

VIVIAN

Stayed 1 night in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of the property was not good
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great room close to a great restaurant so a good ending to a long day of travel.
Stayed 1 night in Aug 2025

10/10 Excellent

Verivel

Great stay!
Stayed 4 nights in Jul 2025

10/10 Excellent

jorge

Stayed 1 night in Aug 2025

10/10 Excellent

Johanna

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was nice, quiet at night! Clean and check in was fast and easy. Front desk was very helpful and welcoming.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Shoaib

Stayed 2 nights in Aug 2025

8/10 Good

shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Outdoor pool not heated but lovely outdoor lounge area.
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet!
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean
Stayed 1 night in Jul 2025

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property, excellent staff.
Stayed 1 night in Aug 2025

8/10 Good

Christina

Stayed 2 nights in Jun 2025

6/10 Okay

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding on my bed had a very funny smell... I didn't say anything to the property because I wasn't sure 1. What they would do and 2. I wasn't sure where the smell was exactly. 3. They probably wouldn't have believed me. I got a king suite and the tv reception was so spotty that watching tv in the living room was not happening. (So what was the point for the upcharge for a room that was really not usable?) The staff is FABULOUS. Regardless of the cons, I'll be back.
Stayed 2 nights in Aug 2025