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Tru by Hilton Ashland

2.5 star property

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Photo gallery for Tru by Hilton Ashland

Lobby
Business centre
Lobby
Exterior
Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
101 North Carter Road, Ashland, VA, 23005
  • Place, Randolph-Macon College
    ‪16 min walk‬
  • Place, Henrico Sports & Events Center
    ‪8 min drive‬
  • Place, Kings Dominion
    ‪8 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(109 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

9.0 out of 10
Wonderful
(115 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(10 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Ashland

Suburban hotel with free breakfast and fitness centre
Along with a fitness centre, this hotel has coffee/tea in a common area and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Tru by Hilton Ashland offers 97 accommodations with a hairdryer and an iron/ironing board. LCD televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the free breakfast at Tru by Hilton Ashland. During your stay, you'll be within walking distance of Randolph-Macon College. Free WiFi in public areas, free self-parking and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a lift and coffee/tea in a common area
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Randolph-Macon College and a few minutes from Ashland/Hanover Visitor's Center
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. There's an onsite business centre. Free breakfast is served daily. The business-friendly Tru by Hilton Ashland also features a fitness centre, coffee/tea in common area, and a lift. Self parking is free.
Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Ashland Hotel
Tru by Hilton Ashland Ashland
Tru by Hilton Ashland Hotel Ashland

Tru by Hilton Ashland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1210 out of 1870 reviews
Rating 8 - Good. 344 out of 1870 reviews
Rating 6 - Okay. 170 out of 1870 reviews
Rating 4 - Poor. 70 out of 1870 reviews
Rating 2 - Terrible. 76 out of 1870 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bradley

Liked: Cleanliness, staff & service
The staff attempted to make the best but systems were broken
Stayed 1 night in Jun 2025

4/10 Poor

Caroline

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Laughably bad

Our stay was uncharacteristically, almost laughable, bad. Apparently the morning of, with no fault to the lovely guy who worked the front desk, the entire key card system had gone down which meant he had to let us into our individual rooms by opening the doors for us which led to a backup of check in’s at the front desk. As we like the Hilton brand, we stick with them pretty frequently which led us here in an emergency where flash flooding, and severe weather made us get off the interstate. He was so incredibly kind despite the circumstances he was under. I didn’t even think about using our app to book as it was a serious enough of an emergency and I was more worried about getting us to safety. The AC was off when we entered and took forever to cool the room down, in fact until we were falling asleep did it completely shut off finally because it was over 74 degrees when we went in. Under the duvet and top cover, the bed was haphazardly made, which led me to believe someone had came and went probably due to the room temps and the AC not cooling down. We still checked for bed bugs and decided to stay as we couldn’t outrun the storm. This is not my typical Hilton experience and the room was not furnished in a functional way; no coffee maker but we did have a tiny mini fridge that sort of kept my salad tempid. I decided not to eat it the next day because it was not kept cold the way a normal fridge would do it. Ok in an emergency but likely won’t return.
Stayed 1 night in Jun 2025

10/10 Excellent

Jimaris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Stayed 1 night in Jun 2025

10/10 Excellent

Pierre

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Nicholas

Stayed 2 nights in Jun 2025

4/10 Poor

Sharon, Morrisville

Travelled with pets, Travelled with group
Liked: Cleanliness
This is unusual but we were suddenly evacuated at about 5.45 am on Sunday, June 29, 2025. My friend and I were on the 3rd floor. The fire alarm went off waking us up. My dog, friend and I had to join others to navigate our way down the steps with no emergency lighting, go outside and wait until we could return to gather our belongings. There was no power, no lighting and NO guidance or assistance from the staff at that hotel. My friend injured her arm that was bleeding. Nobody I could see was offered any water or information. I could not officially check out or get a receipt of payment. We had to unpack our room by bringing everything down 3 flights of steps in the pitch dark with no help. Where was the emergency lighting? We were all in our own. The firemen were very helpful and let us k ow when everything was taken care of in the building. We had to be at a dog show early that morning and were unable to attend. I would like a refund of that night. It may not have been the staff’s fault but they surely did not do anything to assist us.
Stayed 2 nights in Jun 2025

2/10 Terrible

Toni

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Yvonne C

Stayed 2 nights in Jun 2025

6/10 Okay

Lynn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Starleana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, I enjoyed my stay
Stayed 1 night in Jun 2025

8/10 Good

Sara, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Song

Liked: Cleanliness, staff & service, property conditions & facilities
A surprisingly not great experience. One elevator was broken while the other one experienced technical difficulties but was still being used (it didn’t always stop at the floor you pressed for). Breakfast was super poor quality. Our room didn’t get cleaned. The system showed us as a “no show” and they tried to give the room to someone else even after we checked in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Steven

Travelled with family
Quick 1 night stop on Florida- to Boston trip
Stayed 1 night in May 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Rafi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
When I arrive the property 3:30 AM to check in receptionist told me he doing ordered and I have to wait 30 minutes. Imagine I’m coming from New York to Virginia is 7 Hour Dr. and my family outside and waiting in the car 30 minutes more just to check in. Next day I told two room service didn’t do any service and they told me they can switch my room
Stayed 1 night in Jun 2025

10/10 Excellent

ZAIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice clean hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Shandell

Liked: Cleanliness, staff & service
The hotel room was quite warm, and the hallways felt rather stuffy, almost like a sauna. While the hotel was acceptable, it did remind me of a more cheap motel. This was our first experience with this hotel during a vacation. Given that it was a Hilton Tru, I had anticipated a slightly more refined atmosphere, rather than one that appeared somewhat inexpensive. To be fair, the staff was exceptionally pleasant, and their service was commendable. However, we likely will not choose this hotel for future stays. Furthermore, the hotel is situated near a truck stop.
Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk clerk was super friendly. They keep the temperature in the halkways at 85⁰F which is rather uncomfortable and only one elevator works which is a pain in a 5 story building. It was very quiet and tge beds were comfortable.
Stayed 2 nights in Jun 2025

2/10 Terrible

Betty

Stayed 2 nights in Jun 2025

10/10 Excellent

Alen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Jun 2025

2/10 Terrible

Rafi

Stayed 1 night in Jun 2025

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel for work. This location was nicer and felt safer than the Tru in Thornburg. Although this locaation was busy it was very clean and frlt safe.
Stayed 1 night in Jun 2025

10/10 Excellent

Drew

Stayed 1 night in May 2025

8/10 Good

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to highway and was good to stay at this brand hotel. We did read someone said floor in room was sticky and thought it was just someone complaining... but it was sticky in ours too. We could not get TV to play live TV asked for help at front desk, they tried to trouble shoot but didn't work. Breakfast was good
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025