4/10 Poor
Brandon, Namborn
Travelled with family
8 Sept 2025
Disliked: Amenities, property conditions & facilities
This was the first hotel of seven hotels that we stayed in during our two weeks of traveling, and after the first night, I found myself unhappy that I had booked the hotel for later in the trip. Unfortunately, I couldn’t cancel without losing all my money. So, we sucked it up and survived two more nights. During our second visit, we avoided going to the in-house restaurant again even though we found the food to be very delicious. I don’t know if it’s just the culture, but we weren’t greeted at the restaurant. Not an attempt was made as the staff just stared at us while we walked around looking confused. I had to make first contact to see where we could sit. We were informed we could sit anywhere by an employee who scurried off to do something else. Once we found a spot, everyone continued to stare at us as if we had arrived in a UFO. Service was just straight forward business. I am here to take and bring your order, and you are here to eat. Done.
As for the rooms, they are dated. It’s about time the furniture got an upgrade. The towel heater was always on and in competition with the air conditioner. Breakfast was pure chaos and that energy was felt as soon as you walked into the room. People zipping all over the place in a hurry to get food as if the buffet would run out in 10 minutes. Then they rush to get back to their tables. Again, pure chaos. I hated every minute I spent there, but I had already paid for breakfast and discovered that no café in the area was open before
Brandon
Stayed 1 night in Aug 2025