I am writing to express my disappointment regarding my recent stay at your property, booked through Expedia under the name [Your Name] on [Reservation Date].
Upon check-in, I was assigned a room where several amenities were not functioning as advertised:
• Heater and air conditioning did not work.
• Television was inoperable.
• Jacuzzi bubbles were not working.
I immediately contacted the front desk, and while the staff attempted to fix the TV, it remained non-functional. Eventually, I was offered another room that met the expectations outlined in my booking. However, the inconvenience and time spent dealing with these issues significantly impacted my experience.
I booked through Expedia with the expectation that the room would match the description provided. Unfortunately, this was not the case. I kindly request appropriate compensation for the inconvenience, whether in the form of a partial refund or credit.