Arrived at 5pm and was told that the room wasn't ready yet. Photos on the booking site are misleading, the room and particularly bathroom urgently need upgrading - leaking bathtub, terrible smell, hot water only after letting water run for a while.
I arrived at the hotel and was told to wait, and that the hotel was full. They then drove me to another hotel, the Hotel Myan, which was of a lesser quality, but I had to accept as I was on a conference and all other hotels were sold out. Bad and unreliable / unacceptable service from Ross Hotel & from Expedia!!
Very nice hotel. Very clean. Staff is very friendly and helpful. Room is very spacious and clean. Only the bathroom is small and required some renovation to upgrade and match with the room
Excellent, in every which way. Service is impeccable. Perfectly clean. Great swimming pool, steam, sauna and gym. Excellent breakfast buffet. Incredible value for the money. Highest recommendations.
I came to Riyadh to attend an appointment at an Embassy in the Diplomatic Quarter. I found the location of this hotel extremely convenient for this purpose. I was pleasently surprised because apart from its convenience the hotel offers a great value for money.
A lot wrong with my stay, but the key issues:
My shower door leaked and flooded my bathrooom floor. Despite asking twice and both times a technician coming it was still not fixed!
Second - i put a wool jumper to be washed, explained it was wool and hand wash. Came back shrunk. It's was ÂŁ200 worth ruined.
Beyond this, the beds are uncomfortable, pillows like rocks and the quality of finishing is like a 2 star hotel. Plus no one speaks English bar the reception.
Terrible experience.
twice and
Air conditioning didnât work properly- waited 40 min for attendant to check it out and when he finally arrived he pretended to fix it but he had no idea so the night was rough