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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
Reception
Terrace/patio
Bar (on property)
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪16 min walk‬
  • Place, Tim Hortons Iceplex
    ‪1 min drive‬
  • Place, Marketplace Mall
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Shower)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Guest Room With 2 Double Beds-Non-Smoking

  • Sleeps 4

One-Bedroom Junior King Suite

  • Sleeps 6

Room With 2 Queen Beds And Roll-in Shower-Mobility And Hearing Accessible Non-Smoking

  • Sleeps 4

2 Queen Beds-Tub

  • Sleeps 4

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Exterior
Holiday Inn Express Rochester - University Area by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
3.8 out of 5, Good, 1,006 reviews
The price is CHF 77
includes taxes & fees
20 Feb - 21 Feb
Holiday Inn Express Rochester - University Area by IHG

About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include a bar/lounge, conference space and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free local-area and shopping centre shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and A shopping centre shuttle are free. Self parking is free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 – This restaurant specialises in American cuisine and only serves breakfast.
Trellis Lounge – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.50 for adults and from USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 454 out of 1001 reviews
Rating 8 - Good. 210 out of 1001 reviews
Rating 6 - Okay. 141 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 98 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Zuleima

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I am extremely disappointed with my recent stay at the DoubleTree in Rochester. The level of cleanliness and attention to detail was far below what I expect from this brand. When we arrived, we found two pieces of dental floss stuck to the shower wall, a dirty towel thrown on the side of the bathroom vanity, and someone’s dirty underwear left behind. There were also not enough towels provided for our stay. It was clear the room had not been cleaned properly before we checked in. The issues didn’t stop there. The elevators were dirty, with wrappers on the floor that remained there for both days of our stay, showing that common areas weren’t being maintained either. At breakfast, the fruit had visible mold, which is completely unacceptable and raises serious health concerns. Overall, this experience was extremely disappointing and far below standard. I hope management takes these concerns seriously and addresses the lack of cleanliness and quality control immediately.
Stayed 2 nights in Nov 2025

10/10 Excellent

John L

Stayed 1 night in Nov 2025

2/10 Terrible

Lorraine

Liked: Cleanliness
Disliked: Property conditions & facilities
There were holes in the concrete in the parking lot. I fell and busted my lip and more. My toilet did not flush properly and half of the light switches in my room didn't work. When we arrived our fridge was hot,
Stayed 1 night in Nov 2025

8/10 Good

Kerry

Stayed 2 nights in Oct 2025

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hotel, nothing worked, no housekeeping, but friendly staff prevented me from giving worst rating.
Stayed 3 nights in Oct 2025

10/10 Excellent

Aaron

Stayed 1 night in Oct 2025

6/10 Okay

Aimee

Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Just okay

Very spacious lobby with a lot of greenery. Trees and plants all over the place. There's a small bar and restaurant. The pool is in a strange shape and looks very small. We did not use any of these amenities. One of the elevators was out of order. The room was very clean. The bed was very comfortable. Only thing I was hoping for was free coffee in lobby in the morning. Our room also did not have hair dryer. The morning maid said I had to ask the front desk. I did not bother. Overall, a nice stay.
Stayed 2 nights in Oct 2025

4/10 Poor

James

We were a matter of feet away from where there was construction was going on in the hotel. The noise was ridiculous. Others were moved and though we were there right after 4 pm for check in we were not able to.
Stayed 2 nights in Oct 2025

8/10 Good

Marcos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under renovation. One of the two elevators was not operational.
Stayed 2 nights in Oct 2025

6/10 Okay

Fernando

Liked: Staff & service
Stayed 3 nights in Oct 2025

8/10 Good

wing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The time we were staying it’s under renovation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Amenities
A little construction going on in the hotel but our room was all completed and very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Gabriel

Stayed 1 night in Sep 2025

10/10 Excellent

Amber

Stayed 1 night in Aug 2025

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

James

Nice stay

Are over night stay was very nice. The check in was quick but he didn’t say much, never told us where to head for the elevator and found out later he was supposed to give us a cookie at check in. He left the desk as soon as we started to leave. We felt like we were interrupting him. We ask and found the elevators. We had dinner there and breakfast both nice. Overall we were happy with everything. Plus parking was great.
Stayed 1 night in Sep 2025

4/10 Poor

Anastasia

Travelled with family
Disliked: Property conditions & facilities, room comfort
This hotel was under renovations, only one functional elevator which was slow and ended up taking stairs regularly which was not good since I have a bad knee. We were there with several family for a wedding in Rochester. We had elderly family who were unable to take the stairs. The hotel AC was not working in lobby area and on the day of the wedding the water was turned off in the hotel for 30 minutes without notice. Miserable stay!!
Stayed 3 nights in Jul 2025

6/10 Okay

Kaylin

Travelled with partner
Liked: Cleanliness, staff & service
the staff was very helpful
Stayed 2 nights in Aug 2025

8/10 Good

Victoria

Stayed 1 night in Sep 2025

6/10 Okay

Junwen

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Josh

Stayed 4 nights in Aug 2025

6/10 Okay

Shyair

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Honest review

They are doing construction so alit if stuff is visually unappealing. There was plates with food and furniture in the hallway. Only two towels in room. My hotel room door was already open upon arrival. Pool door was locked and staff was confused on why. Ice vending machine/ microwave area smelt horrible due to a halt eating plate being stored under microwave station. Other then this room nice cookies delicious
Stayed 1 night in Sep 2025