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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk
Reception
American cuisine
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Room service

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Marketplace Mall
    ‪4 min drive‬
  • Place, University of Rochester
    ‪6 min drive‬
  • Place, Rochester Institute of Technology
    ‪9 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(50 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible, Roll In Shower

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Shower)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, 1,000 reviews
The price is CHF 98
includes taxes & fees
16 Nov - 17 Nov
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include a bar/lounge, conference space and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free local-area and shopping centre shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and A shopping centre shuttle are free. Self parking is free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 – This restaurant specialises in American cuisine and only serves breakfast.
Trellis Lounge – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.50 for adults and from USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 463 out of 1001 reviews
Rating 8 - Good. 221 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 93 out of 1001 reviews
Rating 2 - Terrible. 92 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator was not working properly. Would only go up from lobby, would not come to any floor summoned, had to take the stairs down from the 6th floor every time. Room, lobby, staff, bar and vibes were all nice but the elevator situation really brought the stay down.
Stayed 1 night in Jul 2025

10/10 Excellent

Eloise

Stayed 1 night in Jul 2025

6/10 Okay

Norm

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The people were nice. Overall, it was not as clean as it should have been. The breakfast fruits were terrific, but the pancakes was not. The fitness center was nice.
Stayed 1 night in Jul 2025

4/10 Poor

LeShanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems like this hotel has been under construction for several years now and have not made it to the rooms yet. I understand the dining and events area is a selling perk. However, the main reason for needing a hotel is for a room to sleep in. The rooms are in dire need of upgrades. It was evident the hallways had not been vacuumed in days. The paint, tub, walls and floors are subpar. The chair had a large rip in it. The wall outlets didn't have covers and some didn't work at all. Most of all the elevator were not fully operational and had to use the stairs from the 5th floor.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Despite on going renovations the place was clean and surprisingly quiet.
Stayed 1 night in Jul 2025

2/10 Terrible

Katrese

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy room, atrocious manager, (you know who you are). We booked a room with a sofa bed. When we were ready to use it, to our horror, we found blood on the bed. We didn’t use the bed and alerted staff in the morning. We also found a brewed coffee cup in the coffee maker. It looked like it had sat there for at least a week. Back to the BLOOD. We alert the manager. She said she would send the head of housekeeping to my room to talk to me, then they would figure out the solution. The manager arrived. I showed her the BLOOD. She offered to switch out the mattress. She proceeded to bring in another mattress. I noticed a LARGER stain on the replacement mattress. Her response, “I made sure it was clean on top.” I told her the resolution was unacceptable and asked what else could be done. The housekeeping manager told me that was the best she could do. I went back to the manager. She was abrasive and unprofessional. She said they would give me the equivalent of a large pizza in points. I told her that I did NOT use points and I did not want any points. I also asked if they would be willing to offer anything off on our stay as we would be there for several nights. The manager told me that we were welcome to LEAVE and she would not offer anything off of the large bill with a BLOODY mattress. My husband looked at a different room with yet a larger stain. He was also told he could LEAVE. STAY AWAY. FILTHY!
Stayed 4 nights in Jul 2025

10/10 Excellent

Julie

Great stay
Stayed 2 nights in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atmosphere, large dining area for breakfast & clean/ comfortable rooms. Will definitely stay here again!
Stayed 1 night in Jul 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Jacqueline

Liked: Staff & service
Overall was a good stay they are under construction so some things wasn’t working
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Hotel under renovation so not in top shape. Rooms on first floor should not be offered. 4th floor was not so bad but I just wasn’t comfortable with renovations going on. Rooms definitely overpriced for condition of hotel. Staff nice enough though.
Stayed 2 nights in Jul 2025

6/10 Okay

Kareen

Travelled with family
Disliked: Cleanliness
hope to get a discount for after the renovation
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Amanda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction which was not noted water was all over our room and no one did nothing about it, heard the construction up to about 11PM
Stayed 1 night in Jul 2025

6/10 Okay

Jane

Travelled with partner
Disliked: Amenities
It was very attractive. I understand the renovation happening.
Stayed 3 nights in Jul 2025

4/10 Poor

Olivia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Stayed 1 night in Mar 2025

4/10 Poor

Meridith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here a few years ago and it was fantastic. Sad to see how it’s declined. The staff were rude and the room is disgusting. Wallpaper is bubbled, grout in the bathroom is filthy, vents are SO DIRTY. Leak in the lobby when we first arrived should have been my sign to leave.
Stayed 1 night in Jul 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful lobby. Clean, and perfect location for downtown Rochester.
Stayed 1 night in Jul 2025

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I gave a star is because no star isn’t a choice. Stay away. Staff is rude, hotel is dirty and infested with fruit flies. At check out we found out someone charged a meal to our room and they were going to just charge us if I would not have fought it. They need to be ashamed of themselves and I will let everyone know to stay away. To have a horrible stay and have staff treat you horribly is unacceptable. I will be contacting corporate.
Stayed 3 nights in Jul 2025

6/10 Okay

Mayada

Stayed 1 night in Jul 2025

10/10 Excellent

Danny

Stayed 3 nights in Jun 2025