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Hotel on Monroe, BW Signature Collection

2.5 star property

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Photo gallery for Hotel on Monroe, BW Signature Collection

Reception
Egyptian cotton sheets, premium bedding, pillow-top beds
Lobby
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
2323 Monroe Avenue, Rochester, NY, 14618
  • Place, Brighton High School
    ‪13 min walk‬
  • Place, Pittsford Plaza
    ‪3 min drive‬
  • Place, Cobbs Hill Park
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel on Monroe, BW Signature Collection

Suburban hotel in Rochester with free parking
This smoke-free hotel features a snack bar/deli, a coffee shop/cafe and free self-parking. WiFi in public areas is free.
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature free newspapers and complimentary bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel on Monroe, BW Signature Collection. During your stay, you'll be within walking distance of Brighton High School. Free WiFi in public areas, free self-parking and a coffee shop/cafe are available.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include a virtual front desk
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from George Eastman Museum and 6 minutes from Strong
  • Dogs welcome for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free. A complete renovation of Hotel on Monroe, BW Signature Collection was completed in October 2019.

This Rochester hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1967
  • Renovated entire property - October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 200 out of 383 reviews
Rating 8 - Good. 87 out of 383 reviews
Rating 6 - Okay. 49 out of 383 reviews
Rating 4 - Poor. 26 out of 383 reviews
Rating 2 - Terrible. 21 out of 383 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Krishnamurthy

Stayed 1 night in Sep 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a pleasant room. I had to call the help number to ask where the ice was located. Its at the restaurant next door. From 1 AM until about 2:30, there were people moving what sounded like furniture outside the door and talking. That wasn't management's fault, just clueless people. Unfortunately, i didn't sleep and had to wake up at 4. I like the hotel, it's a little different though because you're pretty much on your own. That's the way they operate and I don't mind too much, unless I need something and they do answer the help line. If you're an independent person who doesn't want to be bothered, you'll be happy.
Stayed 1 night in Sep 2025

8/10 Good

tien-hua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If price is your priority, this would be a good choice
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The day was fine. It is an unstaffed hotel. There were no people to interact with, but everything was fine. It was easy to get the key card for the room.
Stayed 1 night in Sep 2025

6/10 Okay

Deborah

Disliked: Cleanliness, staff & service
This was such an odd stay. There is no person at the office... just a locked door and a number to call to have them unlock a key box for you. Okay, no problem, but it is unsettling to not have someone onsite if problems arise. The hotel itself is called part of the Best Western "Signature Collection," presumably because they have done a lot of upgrades to the flooring, the walls, and the doors. It also had a heated toilet seat. Again, that would all be great but then, in contrast, we had only 1/4 of a roll of toilet paper left on the roll and no other rolls of toilet paper available. Fortunately, there was a box of Kleenex and we were only staying one night so we endured. Also, there were no wash cloths or handtowels... only bath towels and one of them was covered in stains (it clearly had been washed but was still dirty looking from all of the dark spots and rust-looking stains). There were stains on the bed linens as well (photo of my pillowcase is shown). So gross. Even if it has been washed, it needs to be thrown away if the stains don't come out in the wash. No clinet paying $200+ a night should see that when they lay down to sleep. And the pillows were cheap and super uncomfortable. The bed mattress was fine, though, no issues there, but the pillow quality was awful, the linens and towels had stains, the sink was clogged up and would make weird noises in the middle of the night like it was trying to unclog (like gurgling sounds). TV glitchy. We had to laugh or we'd cry.
stained towel
dirty and stained towel
stained pillow cases
Stayed 1 night in Sep 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the room and the Turkish cafe next door. Unfortunately, when i arrived at almost midnight, there was no hot water and i really needed a shower. I called the customer service and the employee was very apologetic. He said they weren't going to charge me for the night. Im not sure if that's true because the room was already paid for through Expedia. He said the hot water would be repaired around 10 AM. Im hoping that's true because i have an event to attend today. It's 9:40 AM so im just waiting.
Stayed 1 night in Sep 2025

8/10 Good

Robery

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some problems with the key system. Both initial retrieval of our key and then it wouldn’t work mid stay. The staff were very accessible and helpful. There was strong pot smoke in the area every night. The room and bathroom was very clean and maintained.
Stayed 2 nights in Sep 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The basic room was mostly adequate, decent bed, EXCELLENT shower. The makeover from a former BW was superficially good. Fresh paint accentuated the updated mid-century vibe but broken window frames created security concerns. Although there was no staff on site, ( self serve entry), when my door key stopped working, the owner quickly arrived to replace batteries in the key card reader.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cozy. Refurbished property by BW Signature Prompt courteous phone staff . Self check-in with key boxes. Just enter code that is texted to you. No having to go through front desk. No frills but great for a quick business trip or if you just want an easy in and out experience while visiting the area.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

annie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It would be perfect if there was a small fridge and microwave.
Stayed 1 night in Sep 2025

8/10 Good

Gary

Liked: Cleanliness

OK place to stay.

First time we have ever checked in over the phone with a locked box providing us our key. Unique experience. The hotel is worn, but clean. Stain on bedspread.
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Rachelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 1 night in Sep 2025

8/10 Good

Luciana

Liked: Cleanliness, property conditions & facilities
Nice hotel. Would have liked a mini fridge though.
Stayed 1 night in Sep 2025

8/10 Good

Carolyn

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything we needed was very convenient.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is uber friendly! I will say the bottom floor can be noisy unfortunately we had really loud people at 3AM above us that was not okay. Everything else was perfect.
Stayed 1 night in Aug 2025

8/10 Good

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel in a serene & quiet neighborhood
Stayed 1 night in Aug 2025

10/10 Excellent

Taewoo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Aug 2025

8/10 Good

Brandi

Stayed 2 nights in Sep 2025

10/10 Excellent

Cara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, clean room/property, many dinning/shopping options in the immediate area, pet friendly.
Stayed 1 night in Sep 2025

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stay at hotel rooms around the Midwest at least 40 or 50 nights a year and have been doing it for years. This is the first time I’ve ever had a hotel that did not have a staff member physically present on the property. In trying to register, I had to call a phone number and try to talk to the property agent over a very poor phone connection. He directed me to a little pop-up window that had only one copy of the room key in it. He said look for room O over the door at this two floor facility with no proper direction and gave us no other information that would have proven to be important later. No elevsI had to walk around the entire property to find room O on the second floor and walk around again to try to find the stairway up to it. I picked one of two stairways and ended up having to walk all the way around the hotel again on the second floor and then had to walk around to move my car over to the stairwells. Luckily, it was a nice night and not a frigid winter night. Entering the room, we saw they had the mini fridge on the floor and to put items in and take them out, you had to get down on your hands and knees, as it was not on a stand. they had no microwave and no breakfast which we weren’t informed until I had to as about it during registration.. The person said just go next-door for breakfast, which was not open at 7 AM upon departure. The bathroom door was a barn type and was able to be opened but could not be closed so we had no bathroom privacy the entire evening.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

This hotel was a great find. Conveniently located near the expressways. The rooms are very clean and updated, the price was reasonable, the staff was all very friendly & accommodating. Silas, the owner, even created a "courtyard" outside our room with tables since we were staying for 2 weeks. This hotel will be our "go to" when we visit Rochester
Stayed 14 nights in Aug 2025