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Red Roof Inn Rochester - Henrietta

2.0 star property

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Photo gallery for Red Roof Inn Rochester - Henrietta

Reception
In-room safe, blackout curtains, free cots/infant beds, free WiFi
Electric vehicle-charging station
Exterior
Laundry room

Reviews

5.6 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
4820 W Henrietta Road, Henrietta, NY, 14467
  • Place, Veterans Memorial Park
    ‪2 min drive‬
  • Place, Rochester Institute of Technology
    ‪6 min drive‬
  • Place, University of Rochester
    ‪9 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room With Two Double Beds Non-Smoking

  • Sleeps 4

View all photos for Superior King Room-Non-Smoking

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior King Room-Non-Smoking

  • Sleeps 2

Deluxe King Room-Non-Smoking

  • Sleeps 2

View all photos for Superior Room With Two Double Beds Non-Smoking

Free toiletries, towels, soap, shampoo

Superior Room With Two Double Beds Non-Smoking

  • Sleeps 4

View all photos for Ada Accessible Superior King Smoke Free

Free toiletries, towels, soap, shampoo

Ada Accessible Superior King Smoke Free

  • Sleeps 2

View all photos for Superior King Room With Roll-in Shower-Accessible/Non-Smoking

Free toiletries, towels, soap, shampoo

Superior King Room With Roll-in Shower-Accessible/Non-Smoking

  • Sleeps 2

Larger Deluxe King Smoke Free

  • Sleeps 2

Standard King Room

  • Sleeps 2

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About this property

Red Roof Inn Rochester - Henrietta

Hotel with free parking, near Veterans Memorial Park
This smoke-free hotel features coffee/tea in a common area, laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and a front desk safe.
Red Roof Inn Rochester - Henrietta offers 108 air-conditioned accommodations with a safe and free toiletries. Flat-screen televisions come with premium satellite channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Red Roof Inn Rochester - Henrietta. During your stay, you'll be close to Veterans Memorial Park. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • Just a 3-minute drive from Marketplace Mall and a few minutes from Veterans Memorial Park
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Red Roof Inn Rochester - Henrietta, you'll find a vending machine, coffee/tea in common area, and laundry facilities. WiFi is free in public spaces. Red Roof Inn Rochester - Henrietta also features express check-in, express check-out, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This Henrietta hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD105 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Henrietta
Red Roof Inn Rochester
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester Hotel
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Rochester Red Roof Inn
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Red Roof Inn Rochester Motel
Henrietta Red Roof Inn
Red Roof Rochester Henrietta
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester - Henrietta Hotel
Red Roof Inn Rochester - Henrietta Henrietta
Red Roof Inn Rochester - Henrietta Hotel Henrietta

Red Roof Inn Rochester - Henrietta Reviews

Reviews

5.6
Rating 10 - Excellent. 209 out of 1000 reviews
Rating 8 - Good. 126 out of 1000 reviews
Rating 6 - Okay. 162 out of 1000 reviews
Rating 4 - Poor. 184 out of 1000 reviews
Rating 2 - Terrible. 319 out of 1000 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Juanita

Stayed 2 nights in Oct 2025

10/10 Excellent

Yarixa, Rochester

Stayed 1 night in Oct 2025

10/10 Excellent

Frank

Stayed 1 night in Oct 2025

8/10 Good

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

JENNYFER

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has holes in just about everything. Wires showing from light fixtures. Rust around the tub fixtures also. Was scared to lay down, definitely didn't walk around barey. The doctor didn't even close securely. I won't be back was a last minute stay in the 1st place.
Stayed 1 night in Oct 2025

2/10 Terrible

Lesa

Disliked: Cleanliness, property conditions & facilities
Room was filthy. Toilet was NOT cleaned. Floors were dirty. Only clean thing were the sheets.
Stayed 1 night in Oct 2025

4/10 Poor

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 12 nights in Sep 2025

6/10 Okay

Ladeidres

Stayed 7 nights in Oct 2025

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness
The Room stunk of animals. Sheets dirty. Furniture broken.
Stayed 1 night in Oct 2025

10/10 Excellent

Cherri, Rochester

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and quiet place. I got everything that I needed. It is a reasonable price.
Stayed 2 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No wash cloth
Stayed 1 night in Sep 2025

2/10 Terrible

Sherie

Disliked: Cleanliness, staff & service, property conditions & facilities
It stunk so bad like dog urine we couldn't sleep - there were holes in the walls. The guy at the front desk made us pay again & we had already paid expedia. Please make sure it has been credited back to our account
Stayed 1 night in Sep 2025

6/10 Okay

Belinda

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Lavelle, Eustis

I did not stay there due to the condition of rooms. I need to be refunded because I went and booked another hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yolanda

Stayed 2 nights in Sep 2025

2/10 Terrible

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was supposed to be a smoke free room that smelled like an ask tray and the room wasn't very clean looked like a dog ate the bottom of the doors and the linen was all stained and dog pop all in the yard. I have stayed at many places but for what I paid it wasnt worth the money at all. Staff was nice but the rooms weren't.
Stayed 1 night in Sep 2025

2/10 Terrible

Tejsa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Nagasilpa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a run down hotel where the rooms are so dirty and felt uncomfortable with the bed and sheets were dirty. No proper towels and amenities. Pictures listed are deceiving.
Stayed 1 night in Sep 2025

4/10 Poor

Ahimsa

Disliked: Staff & service, amenities
With an 11 am checkout why was staff pounding on my door at 8:55 reminding me to leave?
Stayed 1 night in Sep 2025

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Very disappointing stay

We arrived after midnight and needed to depart early in the AM so once we assessed the problems with the room, we just didn’t want to go deal with the night watchman to complain and change rooms. The room smelled like smoke. The lights above the bed and in the bathroom did not work. We had to use our phone flashlights to use the bathroom. There was a spotlight shining brightly into our window, so we had to close the blinds. The people in the next room were loudly arguing at 4am. There were lots of scratches on the inside of the bathroom door and other parts of the room looked well used/in poor condition.
Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as good as a 200 dollar a noght hotel, but very good for the price
Stayed 1 night in Sep 2025

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Filth. The place is filthy.

Are you joking? The whole place is DISGUSTING. The place is not fit to use as a pig sty. I am serious. It was HORRIBLE.
Stayed 1 night in Sep 2025

10/10 Excellent

Hector

Stayed 2 nights in Jun 2025

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like the inside of a dog house. Lots o
Stayed 1 night in Sep 2025