To start the communication was great, we had all the information we needed. Upon arrival however, it got a little rough. We arrived pretty late and the code to the door did not work as the dead bolt was broken. We also did not have the code to the room upstairs. After about 30 minutes of trying, I was able to get ahold of someone with VACASA. The gentleman I spoke with did what he could to help us out, however we were not able to get in to the house as the emergency key was not in the lockbox. The man I spoke with was able to give us the code to the room upstairs where we packed 5 people into with no access to bathrooms until about 10 in the morning when a very nice lady from the local management office was able to get us in with a key from the office. A little later, we were provided with a key to use for the rest of our stay. The house was nice and had plenty of towels, pot, pans and silverware. Everything went smooth after the rough start.