This post will start with the setup that I needed a home with an elevator for a guest in my party with a disabilityâŠ..landed a property through VRBO with Brindley Beach Vacations in the outerbanks that claimed handicap friendly with an elevator. 24hrs in advance they let me know the elevator was not functional, I worked with them for an additional couple of hours to find a replacement home with a functioning elevator. Get to that home on check-in day and floors were not clean, 2 of 5 toilets were not clean, one room had 100+ sand burs in the carpet, could not walk barefoot in that room. âHot tub readyâ hot tub was not usable; had not received chemical treatment in quite some time, yellowish green water not heated.
To make matters worse, the elevator stopped working, with one of my guests in it, on the second trip down. He was trapped for an hour before we figured out how to get him out as we contacted the property group and they were not going to be able to come out until the next day. an ADDITIONAL day passed before we were able to get an elevator tech sent to the property to fix it, which meant we had to carry our guest up and down the stairs for half of our stay.
I am thoroughly disappointed with the management of the cleanliness and elevator emergency we experienced by Brindley. I will not rent from them again, I am pleased that VRBO includes the names of the companies that are âhostingâ the homes to help make this an avoidable mistake in the future.