2/10 Terrible
Celia
Travelled with family
4 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel because it was close to the Colosseum/Rome train station which it was. There is homeless that sleep right outside the hotel and on the last night unfortunately they were using drugs. There is Graffiti all over the walls in the area and just didn’t feel safe. We would come back to the hotel before it got dark. As for the hotel it self it’s very outdated. We had requested a new room because the drain in the shower was clogged and the water would over fill. We spoke a lady in the morning and she was very nice and helpful. Honestly she was the only good thing about the hotel. She was able to get us a new room. Unfortunately, the 2nd room had a tub and the drain was also clogged as well as water coming from the pipe, we also had problems with the AC it was hot at night. When we first arrived during check in we paid 55 Euros for city tax. Which we were aware of and it was on our Expedia bill. The day we checked out the hotel was trying to charge us an additional charge stating they have city tax is separate from this charge. The man at the front desk stated I only paid $30. I pulled my bank statement and showed him the $62 USA I already had paid during check-in. I had fully paid the hotel before we arrived. After a long back and forth and me showing my bank statements he let us go. This was so frustrating! I would like a refund for all the problems I had during my stay. Absolutely awful experience!
Celia
Stayed 3 nights in May 2025