Check-in was easy! Olivia was a great communicator, and the apartment was as described. We had two small concerns during our stay. The bedroom window would not latch at the top, and it was noisy until the late hours of the night. Unfortunately, Olivia was not able to get someone in to fix it during our stay. The other issue was that we couldn't get the TV to work. Olivia tried to help us via messaging, but still no success. Luckily, we could watch movies on our computer.Overall, a nice place, and we could walk to many restaurants, shops, and attractions. We would stay there again.