4/10 Poor
John
9 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We chose this small 5 room hotel because we had stayed there on 2 previous occasions several years ago and was impressed by the location but mainly by the very warm welcome and the great service we received then from the Spanish owners. Unfortunately this time, under new management, it was a very different experience. On the hotels.com reservation it stated check-in was from 12:30 pm and we arrived shortly after then, with no other guests at reception, to be told by the English receptionist that we were early but we could leave our bags there and would be contacted when our room was ready. We were given some information about the Ronda feria which had just started but this was a very unfriendly welcome. When we did get to our room 2 hours later, it was the same room number 5 we had stayed in 16 years ago and hadn't changed in that time although not as clean as before as there were hairs on the floor of the cramped shower. There was no safe in our room which didn't really worry us until one day we arrived after we had been out for lunch to find our room door wide open. The receptionist said she had left it open to allow the room floor to dry after it had been cleaned, but that she had been there all the time so there was nothing to worry about. Ronda is a great place with incredible mountain views and some really interesting places to visit and nice restaurants to sample the local food and wine. We will come back to Ronda in the future but definitely not to this hotel.
John
Stayed 3 nights in Sep 2025
