The stairs were crooked, and there were a lot of them. I think the bed was memory foam, but it was soft memory foam, so if you sat on the bed before going to sleep you spent the rest of the night tilting toward the dip. I couldn't figure out the heater/air conditioner really, so this might've been user error, but when I ran the A/C it cooled whatever it was directly hitting but heated up the rest of the room. The area you're supposed to put the trash was too difficult to open, I'm not sure if there was some trick to it, but I couldn't manage it so I just held onto trash until I passed a public trash can.
The staff was very good at responding to texts. Location-wise, it's in a pretty good area- it's a short walk to multiple train stations, a small playground, good food & the post office.