We took a sleeper bus from Hanoi, so when the bus needed us off at 06:00 (as we arrived at 03:15 and the driver let us sleep longer), it was kind of the hotel to let us use the bathroom and sort our bags before leaving them at reception. There was no chance for an early check-in thus this was good enough service. We organised a guided tour with them, which arrived at almost 10:00 and not 09:30, but that's fine. When we did check-in after the guided tour, our room was in a great condition compared to our Hanoi hotel. It was spacious, but the only complaint we have is how soft the bed is. It was like sleeping on a marshmallow. The shower was fine, pressure was good and hot water was evidently present. For breakfast included, it was a good spread for a bufffer - coffee, tea, orange juice, yoghurt, fresh fruit (apple, banana and watermelon), Pho Gai (Vietnamese Chicken Noodle) - made on the spot, fried rice, fried noodles, crepes, bread, fried egg, jams, cold cuts, cucumber and tomato. Had a bit of everything to ensure we were stocked up for the hikes we did. Overall, it was a great stay!
