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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Free breakfast
Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Private kitchenette | Fridge, microwave, coffee/tea maker
Room amenity
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Place, Sierra College
    ‪6 min walk‬
  • Place, Quarry Park
    ‪10 min walk‬
  • Place, Johnson-Springview Park
    ‪3 min drive‬
  • Airport, Sacramento, CA (SMF-Sacramento Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(21 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.8 out of 10
Good
(13 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(18 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(48 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Room amenity

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

  • Sleeps 3
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Hotel with free breakfast, 5-minute walk to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area and camper van/bus/lorry parking are on-site.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Rocklin. During your stay, you're just a quick walk from Sierra College. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, multilingual staff and a lift
  • Guests speak favourably about the clean guestrooms and the location
  • 5 minutes by foot from Sierra College and a 2-minute drive from Johnson-Springview Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Rocklin. Free self parking is available.

This Rocklin hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in hallways (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

Reviews

SureStay Plus Hotel by Best Western Rocklin Reviews

7.4

Good

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 411 out of 1013 reviews
Rating 8 - Good. 217 out of 1013 reviews
Rating 6 - Okay. 167 out of 1013 reviews
Rating 4 - Poor. 105 out of 1013 reviews
Rating 2 - Terrible. 113 out of 1013 reviews

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
it was fine for the price .
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service and clear communication.
Stayed 2 nights in Aug 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Nice reasonbly priced accomadation. Good stay.
Stayed 1 night in Aug 2025

10/10 Excellent

WILLIAM

Stayed 1 night in Aug 2025

10/10 Excellent

angelina

Liked: Amenities
Thanks
Stayed 2 nights in Aug 2025

8/10 Good

Noe

Stayed 1 night in Aug 2025

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
First off my stay began by being given the wrong room key and entered a room that was already
Stayed 1 night in Aug 2025

8/10 Good

Trinidad

Stayed 2 nights in Jun 2025

8/10 Good

Elisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of issues with our key cards deactivating but ither than that, we had a pleasant stay.
Stayed 4 nights in Aug 2025

6/10 Okay

Hannah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We booked this place last minute when our prior accomodations cancelled. The Good: All staff members were wonderful! Very nice and helpful people. The in-unit AC was very effective. The Bad: Out dated facility. Not all the lights worked properly and we had to get our keys reset because they stopped working. It wasn't filthy but it wasn't the most clean either (one of our freshly folded towels had a stain, dirt and debris in the bathrooms, things like that). Our door would constantly shake violently like someone was trying to break in when others were closing their doors, moving around, etc. That was really jarring, especially in the middle of the night. Good last minute option, but if you have time to shop around I'd look at other places.
Stayed 3 nights in Aug 2025

8/10 Good

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean but had a lingering chemical smell. The door handle to the room was loose and hard to open.
Stayed 1 night in Aug 2025

4/10 Poor

April

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed for 2 nights to attend a funeral. Upon arrival the first evening, we stocked the in-room fridge with food and drinks to avoid unnecessary spending during our trip. The next day, we left early for the funeral and didn't return until late that night, only to discover that the fridge had never been on. Everything inside was warm, forcing us to buy meals and drinks from Jack in the Box next door—an expense we had deliberately tried to avoid. When we brought this issue to the front desk, we were told that because we hadn’t reported it right away, we were only eligible for a small discount on one night. To make matters worse, during the process of issuing that discount, we were accidentally charged instead. Now we’re waiting on the incorrect charge to be reversed, the partial refund to be processed, and our deposit to be released—all of which could take several days. This is especially frustrating considering we were dealing with the emotional, unexpected and financial stress of a funeral. The room itself had a strong, unpleasant odor—possibly from the fridge defrosting—and the beds, while firm, were reasonably comfortable. We also encountered inappropriate content while flipping through channels on the TV; two separate channels displayed what appeared to be pornographic content, which was very uncomfortable to hear and see with our child present. On the positive side, the continental breakfast was great and the staff was polite.
Stayed 2 nights in Aug 2025

10/10 Excellent

Blessing

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Jul 2025

10/10 Excellent

lynnia

Travelled with family
Liked: Staff & service, room comfort
No internet but room was clean n exactly as it looked in pictures
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrei

Stayed 1 night in Aug 2025

10/10 Excellent

Antoinette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the breakfast, the pool and the smell of cleanliness as soon as you enter the foyer. The wonderful fresh smell of cleaning greets you as soon as you walk through the doors before you get to the front desk reception is very reassuring. The staff are amazingly attentive. From the receptionist to the cleaning crew. All very respectful and courteous. Thank you so much for always making us feel welcome here.
At the Swimming pool
Enjoying the sunset at one of the view point close by.
Stayed 2 nights in Jul 2025

2/10 Terrible

Rose

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stay with them for 5 day, even though I requested a cleaning after the 3rd night they did not do it I had to sleep in filltre.
Stayed 5 nights in Jul 2025

4/10 Poor

sandy

It's very noisy there and hard to get any sleep, doors are banging all the time.
Stayed 1 night in Jul 2025

6/10 Okay

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and staff was great. The first room I was given had a broken door handle to get into the room and smelled like someone had just smoked a pack of cigarettes in it. I was given another room that had some interesting spots on the walls, a soft spot on the floor in front of the window and the tub drain would not open. I had to empty the tub using the trash can and pouring the water into the toilet. I have stayed here a few times before and never had a negative experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% satisfied

Great deal for the price. Very pleasantly surprised!
Stayed 1 night in Jul 2025

2/10 Terrible

Finnegan

Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Stayed 1 night in Jul 2025

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Ninad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025