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Hotel New Otani Saga

4.0 star property

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Photo gallery for Hotel New Otani Saga

Exterior
Lobby
Daily buffet breakfast for a fee
Premium bedding, down duvets, in-room safe, desk
Indoor wedding

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
1-2 Yoga-machi, Saga, Saga-ken, 840-0047
  • Place, Saga Prefectural Government Office
    ‪4 min walk‬
  • Place, Saga Balloon Museum
    ‪7 min walk‬
  • Place, Saga Prefectural Art Museum
    ‪10 min walk‬
  • Airport, Saga (HSG-Ariake Saga)
    ‪26 min drive‬

Room options

View all photos for Executive Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Executive Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Semi Double Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 Semi Double Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Executive Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Executive Twin Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Japanese Room, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Triple Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Semi Double, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Semi Double, Non Smoking

7.6 out of 10
Good
(12 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Triple Room, Non Smoking

Executive Triple Room, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Executive Triple Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Japanese Style Room for 2 persons, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Japanese Style Room for 2 persons, Non Smoking

  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room for 3 persons, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Japanese Style Room for 3 persons, Non Smoking

  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Standard Twin Room - Non-Smoking

Miscellaneous

Standard Twin Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Single Room - Non-Smoking

Premium bedding, down duvets, in-room safe, desk

Executive Single Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Twin Room - Non-Smoking

Combined shower/bathtub, deep-soaking bathtub, free toiletries

Executive Twin Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel New Otani Saga

Along with 3 restaurants, this hotel has a bar/lounge and a microwave in a common area. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hotel New Otani Saga offers 102 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets and premium bedding. LED televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

This Saga hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel New Otani Saga. During your stay, you're just a quick walk from Yoka Shrine. Features include free WiFi in public areas, plus 3 restaurants and a bar.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Yoka Shrine and 9 minutes on foot from Saga Balloon Museum
There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hotel New Otani Saga.

Smoking is allowed in designated areas at this 4-star Saga hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Lotus – This restaurant serves breakfast, lunch and dinner.
Kusunoki – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Taikan-en – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Green Breeze – On-site lobby lounge.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,542 for adults and JPY 2,277 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Green Breeze
  • Kusunoki
  • Lotus
  • Taikan-en

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels
  • Pay films

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3542 for adults and from JPY 2277 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel New Otani Saga
New Otani Saga
Hotel New Otani Saga Saga
Hotel New Otani Saga Hotel
Hotel New Otani Saga Hotel Saga

Hotel New Otani Saga Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 802 reviews
Rating 8 - Good. 313 out of 802 reviews
Rating 6 - Okay. 122 out of 802 reviews
Rating 4 - Poor. 30 out of 802 reviews
Rating 2 - Terrible. 15 out of 802 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hoi Chi

Very good service and superb river view from my room. The staff are sincere and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and amenities. Great walking/museum area!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay for us at this hotel… beautiful view of the water…
Stayed 1 night in May 2025
Verified

6/10 Okay

Yiou

Liked: Cleanliness
The room is old decorated. But very clean.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Masafumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Marli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and help for all information around the hotel.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly and helpful. The foods and views in Japanese restaurant are amazing
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jeongeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. If you like a Calm and peaceful area. I really enjoyed the atmosphere. The big market is near (5-10mins by walking) small izakaya (5mins by walking)
Stayed 2 nights in May 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

It rained the entire time we were there, but the hotel is beautiful and clean. I think they do weddings as the grounds behind the hotel are pretty and the entire 2nd floor is a bridal area.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Hui Ping

Liked: Amenities
Hotel was ok. Easy and free parking on site. The room is clean but a bit old, with dated furniture and torn curtain blinds.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Eiji

room is clean. However, due to the thin wall and old building, there were lots of noises from up/down and sides. The building is old. Unfortunately, it is not worth to pay the cost. It was number one hotel in Saga. Breakfast was ok.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Hotel in Saga city with good value
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Yu Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and clean. Old design but still in good condition. Park nearby, quiet and nice view.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

PO YUK

Liked: Cleanliness, amenities, property conditions & facilities
no air conditioning in november
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice

Everything is good except the smells of smoking in the corridor. Location is fantastic.
Stayed 1 night in Nov 2024
Verified

8/10 Good

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a very nice/quiet area

Great stay despite the horrendous weather. Hotel's 30min walk from the station in a nice/quiet area (10min bus ride). Spacious, clean room and very good breakfast. Bit pricy but this was GW. Good restos within a walking distance.
Stayed 2 nights in May 2023
Verified

8/10 Good

Sin Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Jul 2024
Verified

8/10 Good

HYUNGSIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient. Good !
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Sohyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 star staff

My daughter got an allergic reaction to food during breakfast. Staff was quick responding to the situation. First responders came immediately. Thank you!!!!
Stayed 1 night in Aug 2024
Verified

8/10 Good

Kwong Yan,

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
staff service need to improve and well trained
Stayed 1 night in Jun 2024
Verified

6/10 Okay

CHUNG KIT

Liked: Staff & service
Disliked: Amenities
The hotel is a bit old. Dust is left on top of some places in the room. The price is not very acceptable. The only reason I chose this hotel is because I do not have a better option.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

hidekazu

Disliked: Property conditions & facilities

Breakfast is not so good.

Breakfast menu is not so good as we caccot have poor foods and services.
Stayed 1 night in May 2024
Verified

6/10 Okay

penny

Liked: Staff & service
Air conditioning need to be repaired
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Takashi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner is'nt go well. Very hot room.
Stayed 1 night in Jul 2023