Booked this hotel for the pool, drove all day to get there and the pool was out of service. Requested to cancel reservation and was denied. All the staff we encountered we rude, short with customers and not helpful. Would recommend staying in Salem and driving to Dallas.
No elevator for transporting all the luggage we had I have a cane and this was difficult I just assumed it would as other Best Westerns have this available. I was told they only had 1 ADA room and it was taken by an older couple. How old do you need to be ? I am 77 ? Breakfast looked good but closed at 9am too early for me to eat and so we didn't get a chance to even par take. should be available until at least 10
The property is in need of renovation. Carpeting in the hallways and stairway is worn and stained. Room did not seem very clean - debris on carpet, tub surround had a big wad of long hairs stuck to the wall. Towels are thin and small. Furniture in room is worn. The outlets in a couple of the table lamps were coming out of the base of the lamp exposing wires.