Sorry to say that,The property not for suggesting to someone.its very poor experience in our life. Smoking smells and very bad furnitures. Couldn't sleep well because of damaged bed. Any way i won't be there with my family again there.
Not good. The dog muck in the car park should have been a warning. Staff were lovely really helpful but the place is tired, bedâs uncomfortable Iâd say the bed needs replacing. Mattress broken. Dirty towels in room. Hairs in sink. Needs a complete re fit to be on par with other places i stay in using Hotels.com. This is below the standards I expect. Was cheap but id happily pay more for better. No ales. Only lager.
Room very basic couldn't open window
Noise from bathroom all night didn't sleep tried emergency contact number no answer,
Very disappointed
Food was good noise ect let the stay down
My first room double had a broken bed. When I tried to leave on Christmas morning I could not open the door I tried ringing but no-one answered. I had to ring my son who lives Saltash he came to the Brunel and was able to raise the alarm with the hotel. They gave me the room next door which was ok. What have I been charged for this 4 night stay.
This rom was advertised as a family room but it was basic. A dirty towel was left behind the television, the double bed mattress was stained, there was no plug for the basin and the shower could not be used, the controls were hanging off the wall. The room was very hot and although the heating was turned down it was still too hot to sleep properly and the window could not be opened. The room was advertised as room only, no breakfast supplied, there was a very good cafe next door which opened early. The bar did afternoon and evening meals from Wednesday onwards these were excellent and very reasonable
Avoid like the plague ! Stank of damp , very dated, no ventilation, window wouldnât open and was given tools to attempt to open ourselves !!! Mattress extremely thin , only one bedside table Baking hot so couldnât sleep . no notice of building work , no breakfast , currently sat in A&e with my partner who tripped on shoddy Lino , wish we read and listened to the honest reviews , was left a vulgar note we presume written by a child on the car . Shocking and appalling
There was no hot water at the bathroom hand basin until I worked out I had to run the bath tap first and let it run as I used the basin! Some plumbing!
It was also disappointing that the hotel didn't serve breakfast but had an 'arrangement; at a cafe next door.
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