The bar itself and the staff - good.
Breakfast - None
Room - No soap.
Heaters - Very noisy
Couldn't get out of my room. It took me 45 minutes when a lady walking past the hotel helped me..
It was an old building with worn-out furniture.
The toilet was dirty, and the mattress was old and unclean.
The service and staff behavior were good, though.
I think the place was expensive for what it offered.
The hot water worked well.
Room we stayed in was comfortable but tired, weekend music was loud but finished at 11pm, staff could not do enough for you unfortunately we stayed while a manager change over so no food available, little cafe next door claires kitchen is recommended, nice micro pub down high st, the Brunel suited our needs and price was very reasonable
The worst place we have stayed in years. Played dance music till 11:30pm every night, sheets had blood on them, bathroom had black grime around the shower/bath. Stay well clear
Room 10
Described as Deluxe Double!, I wouldn't give it one star.
2 bath towels and one hand towel that looked as though they had been used and refolded. I didn't feel brave enough to do a 'sniff' test.
No hot water after letting it run for two minutes.
No bath mat.
Bath panel hanging off.
No toilet roll holder.
No hand rails for shower. No nonslip mat either.
Main light in bathroom didn't work and kept flickering so light not adequate to see to shave.Â
Not even any soap, although information board on wall on way in states 'toiletries'.
No milk for tea and coffee.
We didnât stay. Then had to fight for refund. Have written this sfter cooling fown period.
Room was generally grubby and not welcoming.
Lack of equipment and facilities would not qualify this room for one star on any tourism rating scheme, let alone a description of 'Deluxe'.
Our double room at this hotel was airless, stuffy and smelt stale. The windows wouldnât open and it was very hot and humid weather. A double room with only 1 bedside lamp. Dirty towels from a previous resident in the bathroom,bath panel adrift from the bath, 2 mismatched cups. Overall a very tacky experience. We liked Saltash and the cafe across the road was lovely for breakfast.