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Hotel Portobelo beach

3.0 star property

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Breakfast, lunch, dinner served; international cuisine
Superior Quadruple Room | Bed sheets
Breakfast, lunch, dinner served; international cuisine
On the beach
Breakfast, lunch, dinner served; international cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Restaurant
  • Air-conditioning
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Ave. Colombia # 5 A - 69, San Andrés, San Andres y Providencia, 880001
  • Place, Spratt Bight Beach
    ‪5 min walk‬
  • Place, Paintball San Andres
    ‪8 min walk‬
  • Place, North End
    ‪7 min drive‬
  • Airport, San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    ‪9 min walk‬

Room options

View all photos for Double Room Standard

Bed sheets

Double Room Standard

  • 20 sq m
  • Sleeps 2

View all photos for Triple Room Standard

Bed sheets

Triple Room Standard

  • 32 sq m
  • Sleeps 3

View all photos for Quadruple Room Standard With Sea View

Bed sheets

Quadruple Room Standard With Sea View

  • 32 sq m
  • Sleeps 4

View all photos for Standard Double Room

Standard Double Room | Bed sheets

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room | Bed sheets

Superior Triple Room

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Bed sheets

Superior Quadruple Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds

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About this property

Hotel Portobelo beach

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour front desk. Buffet breakfast is free. Other amenities include a front desk safe.
Hotel Portobelo beach offers 9 accommodations with air conditioning. 2-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Portobelo beach, you're just a quick walk from Spratt Bight Beach. Enjoy features like free breakfast, plus a restaurant and a bar.
  • Free buffet breakfast served daily
  • Enjoy international cuisine while dining at Terraza Portobelo
  • Amenities include a front desk safe
  • Just a 5-minute walk from Spratt Bight Beach and 6 minutes on foot from Letrero I love San Andrés
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.

This 3-star San Andrés hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.
Terraza Portobelo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Internet access

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Terraza Portobelo

Things to do

  • Stereo

Conveniences

  • 24-hour front desk
  • Safe at front desk

Outdoors

  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • No plastic water bottles
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 2-inch flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Portobelo beach

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Portobelo Beach Hotel San Andres
Portobelo Beach Hotel
Portobelo Beach San Andres
Portobelo San Andres Island
Portobelo Beach Hotel
Portobelo Beach San Andrés
Portobelo Beach Hotel San Andrés

Hotel Portobelo beach Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 85 reviews
Rating 8 - Good. 29 out of 85 reviews
Rating 6 - Okay. 23 out of 85 reviews
Rating 4 - Poor. 8 out of 85 reviews
Rating 2 - Terrible. 7 out of 85 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

José A.

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

GUY, SCHERTZ

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small
Stayed 4 nights in Nov 2024

8/10 Good

joel, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención muy buena y todo céntrico para moverse y disfrutar de la isla
Stayed 2 nights in Aug 2024

10/10 Excellent

fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno. Atencion, habitaciones, servicios, comida.
Stayed 3 nights in Apr 2024

8/10 Good

Brian, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great ocean front hotel! Staff was attentive and helpful. I would definitely stay here again
Stayed 4 nights in Dec 2023

10/10 Excellent

Jhon

Stayed 4 nights in Oct 2023

4/10 Poor

Taigo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wi-Fi in the room didn’t work only in the lobby. Water was leaking in the room from the roof while I was sleeping. Me and my family had to move to another room due to water leak from the rain. Building is old l, it needs to be remodeled. Staff was great, breakfast was good. I will definitely go back to San Adres Colombia but won’t stay at this hotel. I do not recommend.
Stayed 4 nights in Jul 2023

6/10 Okay

james Arnold, HENDERSON

Travelled with partner
It shows pictures on the beach and it is not on the beach. It is separated by a walk way. Also if you need an elevator you have to ask for the convention center hotel part! The buffet is eggs, sliced cold ham, arepas, sausage, 2-cheeses, watermelon, pineapple, catelope, it varried during our 4-days, desert a piece of banana cake, cake with small coating chocolate. Drinks, coffee, chocolate, juice. Air conditioning was fabulous and beds in two different rooms were excellent. Water was nice and hot it takes a while to arrive but be careful it can be scalding hot. Toilet were new types. Had in room safes. The convention center hotel room even had a PBX in room phone. Overall l would recommend and return. The local water is not drinkable! They had water in their included small refrigerator. The playa is processed fine sand into a beach which is right in front of the hotel. The rest of the island is hard corals.
Stayed 4 nights in Jun 2023

10/10 Excellent

Danilo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location! Location! Location! Just across the boulevard is the best beach in San Andres. Best restaurants in the Island are near by and all the touristic services and attractions including the best shopping areas. Excellent boutique hotel with a great staff.
Stayed 6 nights in Jun 2023

8/10 Good

Thomas G

Stayed 3 nights in Jun 2023

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view and very good property.
Stayed 3 nights in Apr 2023

6/10 Okay

Todd

Travelled with partner
It is currently closed so we stayed at their sister hotel next door. It made for an odd start to the vacation but was fine.
Stayed 3 nights in Dec 2022

8/10 Good

Justin

Travelled with partner
Location is perfect. Walk out the front door and you’re on the beach. Staff member Daphne was amazingly helpful and very sweet compared to the majority of the locals on the island.
Stayed 1 night in Sep 2022

8/10 Good

Dilmer

Stayed 3 nights in Aug 2022

6/10 Okay

Nidya

Travelled with family
Disliked: Staff & service
El trato al turista es pésimo, pagué por el beach desde Febrero y cuando llegué le dije a la recepcionista que tenía una reserva paga y me grita muy grosera que no,que me habían trasladado al centro, a lo cuál me negué a aceptar y ella súper brava y grosera conmigo le tocó aceptarme. Las instalaciones requieren mantenimiento, lo bueno es la ubicación del hotel, los restaurantes que están al lado la comida buena aunque costosa
Stayed 5 nights in Jun 2022

8/10 Good

Victor, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La encuesta de calidad que solicita el hotel debería poder enviarse anónima y no como parte del proceso de checkout
Stayed 4 nights in Feb 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing trip! Totally family friendly. Awesome beaches side excursions and activities. Sea View is tops in my book!! Well run and family friendly!!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Only complaint is that they often don’t have the type of room you booked available when you arrive for check-in. Have stayed here 3 times, this has happened twice. But it’s a nice place in a good location, with good breakfast.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scam

The hotel lost my reservation. It was prepaid and hotels.com would not refund it. The hotel requested that I pay again upfront while they looked for my existing reservation. Pictures on hotels.com were not of this hotel but of the hotel Casa Blanca a few blocks away. This hotel is a scam. Stay away.
Stayed 1 night in Feb 2021

10/10 Excellent

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 11 nights in Oct 2017

6/10 Okay

Carla

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

David, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid at all costs

Aweful, Do not stay here. I am a gold member here and was absolutely disgusted in this hotel. I actually left and having pay for 4 night after the first night. When you check in was greeted by the local drunks passed out vomitting and a stench of urine on the footpath immediately out the front of the hotel. When you check in the staff require you to pay up front. There is good reason they do this because they no you won't pay if you haven't. Terrible hotel. It is next door to an all night local bar. The music goes until 4 or 5 am. Don,t expect any sleep there. The wifi is only in the foyer. Be careful leaving in the morning, there maybe broken glass and bottles on the footpath outside left from the drunks outside your bedroom window the night before. Staff don't speak English. Was ok for me because I speak basic Spanish, but you would expect that hotels would have at least someone. After I left I went to a far superior hotel up the road with nice room, beautiful breakfast with a view, pool friendly staff, spoke English at the check in desk, wifi everywhere. This hotel was slightly less than what I paid here. There were numerous other issues from construction in the foyer to hair in the bed sheets. Seriously do not stay here.

2/10 Terrible

chloe , Philadelphia

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed in nicer hostels

We stayed here for New Years Eve as and it cost around $200 which is a shocking amount of money for such s disgusting hotel.To get to the entrance of the hotel you have to navigate through a pile slurry caused by rain water that has no where to drain off and has trash floating in it. The staff were ok. The room was terrible. Mould had been painted over on the walls but you could still see it. The 2 single beds were ancient and encredibly uncomfortable. The bathroom was awful - really tatty and tiny with a leaking toilet. A very grim experience. I would give it 1 star but am unable to change it