The hotel itself is such a neat little hotel. It was clean, and the staff at the front was very friendly! Melissa, behind the counter, gave me some good recommendations of places I should go to while I was on my visit.
The hotel itself is conveniently located near a lot of shops and major stores. It was easy to find, and I felt very comfortable.
I checked in with bags and my work equipment, handed my key cards, THRN told the elevators were not working and there were no rooms on the first floor.
Room was clean and the mattress/pillows were very sleep-inducing! BUT, the shower tub was slippery and there were NO GRAB BARS! We know most of your guests are young and nimble but for we 80 year olds it was a fearful proposition. We wound up putting a towel in the tub to gain some traction. Oh, and the elevator was NOISEY, not safe feeling.
The room was clean except for a spot in the carpet that was funky feeling. It was a large room but more of a feel of an efficiency apartment. I wasn't able to hear any noise in the hallway from TV's or people speaking or in the room except the guy snoring very loudly next door and the kitchen staff at 1 am when they started to prepare breakfast because my room shared a wall with the kitchen. I was disappointed that there was no healthy alternatives for any with allergies at breakfast.
Rooms are OK, but carpet is wearing out and no hand soap provided in the rooms. A discount was available for those visiting at the Rio Concho like I was. Front desk staff did not know how to apply the discount ("the computer will not let us") so I paid more for the room than I should have. Dollar for dollar, you can get a better value at another hotels another 5 minute drive away. I won't stay there again.