Stayed for a couple of nights with my children d/t our eldest graduating grom AF BMT. Initially our room thermostat wouldnt budge beyond 70 , but after alerting staff, arrangements were made no problem with an updated room. We were comfortable, room was clean, the staff was superb. The breakfast was awesome! Laundry room was an excellent bonus i didnt think i needed until i did. Thank you for such a beautuful, pleasant visit. đđ đ đ đ
The hotel and rooms were extremely nice. The staff was always nice and accommodating. Breakfast was decent. The area directly surrounding is quiet and safe. There is a Walmart right by the hotel, which was convenient. Lackland AFB is only 15 min away.
We really enjoyed our stay here, the staff was really friendly and accommodating. There were many varieties for breakfast, hot foods, cereals, waffle maker, pastries, yogurt bar, coffee, tea, juices and soda fountain. The room was very clean and super spacious. We will definitely be returning.
Room was filthy! When we arrived there was left over food from previous guest under the bed. Bed sheets had stains on bed that was very visible. Bathroom trash was not changed, left over tampons was in trash can. Tooth paste stains in the sink and body wash in tub as if someone had just taking a shower in the tub. Room had a horrible odor. Asked housekeeping to change sheets, we left for 4 hours and sheets wasnât changed. Front desk receptionist was very nice and professional and tried to help as much in the situation.
The staff were all amazing ! Very friendly and helpful. Front reception service was great and efficient. Room services were awesome. The facility services manager (Celina) was exceptionally friendly, resourceful and accommodating. She answered many of our questions about the area and gave us great guidance. The breakfast buffet was very good and fresh, with lots of food options both hot & cold. The hot foods changed up daily, never ran out, definitely met our expectations. The buffet chef was super friendly and hard working, always serving or cleaning. She would ask us daily if there was anything else we needed. The lobby area, outdoor pool area, and overall facility was well kept, clean and always organized. We stayed for a week ... great place !
Only complaints from few in our party was the pool water was too cold for swimming and could be heated. The other small complaint was no regular coffee cream at lobby coffee station, just flavored cream or milk etc.
We would certainly go back if returning to San Antonio.
It was a great experience, the hotel is always clean, the service is first class, the room has a 10 rating, without a doubt if I return to San Antonio I would stay here again.
I would only improve the variety at breakfast.
Need more cameras in parking lot for security. Breakfast was disappointing. Eggs weren't overcooked, more like burnt. Room was ok but definitely improvements needed. Need enclosed shower with handles on inside to prevent slip accidents. Need shelf to place shower toiletries on. Tv not in good location, hard to watch. Also, tv kept freezing up. Would stay again but maybe try elsewhere also.
Nos fue de maravilla nuestra habitación muy bien con cocina camas ricas servicio en el baño de shampoo y crema dove el desayuno super rico .muy seguro el lugar.
Le puse 4 estrellas por la alberca super fria